Title: Re-send email function
Last modified: April 16, 2025

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# Re-send email function

 *  Resolved [giangel84](https://wordpress.org/support/users/giangel84/)
 * (@giangel84)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/re-send-email-function/)
 * Hello,
   I’m working on a client’s website. The plugin works well, but sometimes
   some customers report that they have not received the email. We are sure that
   the emails in question are being sent because our SMTP server logs the outgoing
   messages and these emails are present, so the issue is not with the plugin. They
   might simply be getting lost in some routing black hole or erroneously filtered
   by some in-the-middle mechanism.
 * It would be really useful to have a “Resend” function for a specific email on
   the page page=shopmagic-admin#/logs/outcomes when these issues occur, so that
   we can try sending the email again.
 * Is there a way to enable or access this function? Currently, we are using a plugin
   for logging called “Check & Log Email,” but we are now noticing that it does 
   not log/track the emails sent by ShopMagic.
 * Could we try implementing another plugin (even a premium one) that works correctly
   or is compatible with this requirement?
 * Thank you for your attention.
   Best regards,Gianluca

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [krzysztofskorupa](https://wordpress.org/support/users/krzysztofskorupa/)
 * (@krzysztofskorupa)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/re-send-email-function/#post-18419506)
 * Good morning,
   Thank you very much for contacting me.
 * Sometimes it happens that messages are lost, I agree with you completely.
   At 
   this point I have no idea to offer you a solution.I will, however, save this 
   idea for implementation into our ShopMagic plugin so that such messages can be
   resent.It’s a very interesting idea and I agree that the feature could be useful.
 * We’ll let you reply to the thread when such a feature is available, okay?
   Regards,
 *  Thread Starter [giangel84](https://wordpress.org/support/users/giangel84/)
 * (@giangel84)
 * [1 year, 1 month ago](https://wordpress.org/support/topic/re-send-email-function/#post-18431641)
 * Good morning,
 * Thank you for your quick and thoughtful reply. I’m glad to hear you find the 
   idea useful, and I really appreciate you saving it for a future ShopMagic release.
   I look forward to hearing from you when the “Resend” feature becomes available.
 * Thanks again for your time and attention!
 * Best regards,
   Gianluca

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Re-send email function’ is closed to new replies.

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## Tags

 * [Shopmagic](https://wordpress.org/support/topic-tag/shopmagic/)

 * 2 replies
 * 2 participants
 * Last reply from: [giangel84](https://wordpress.org/support/users/giangel84/)
 * Last activity: [1 year, 1 month ago](https://wordpress.org/support/topic/re-send-email-function/#post-18431641)
 * Status: resolved