• Resolved batbytes

    (@batbytes)


    When I tried to update WP on my website it would not. Says there is a critical error & to check admin email but I never get any emails about errors. So I read all the instructions on how to update WP manually & the extended instructions on how to update WP manually. I followed them exactly. When I went to http://www.xxxxx.org/wp-admin/upgrade.php it says No update required. I try to login and all I get is a totally blank screen. I think deactivating the plugins before trying to update, may have caused a problem because once they were deactivated, the login screen(wp-login.php) was no longer available. I searched for ways to reactivate plugins manually but can only find how to deactivate them manually. HELP!!

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  • Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually from the Dashboard normally until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    As for the email not being sent, it sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter batbytes

    (@batbytes)

    By renaming my theme folder I was able to login and reactivate the plugins. All appears to be back to normal. WP is even up to date now. As for the emails, I receive emails from all the forms just fine, it’s just that I don’t receive any from WP errors. Can’t thank you enough James.

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