Title: READ FIRST before posting!
Last modified: August 21, 2016

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# READ FIRST before posting!

 *  Resolved [Edward](https://wordpress.org/support/users/edwardinstinct/)
 * (@edwardinstinct)
 * [11 years, 12 months ago](https://wordpress.org/support/topic/read-first-before-posting/)
 * Welcome to the WPeCommerce Plugin WordPress.org support forums.
    Please read 
   this post before opening a new thread:
 * First, [download the latest version of WP e-Commerce](http://wordpress.org/extend/plugins/wp-e-commerce/)
   and check if your problem still exists. New updates include recent fixes and 
   additional functionality.
 * If you like you can even try testing the yet to be released master branch by 
   [installing WP e-Commerce Beta Tester](http://downloads.wordpress.org/plugin/wpec-beta-tester.1.0.zip)
 * Prior to posting **please search** for terms relating to your problem first.
   
   We have created a special Google search that will help you search the WordPress.
   org support forum. [WPeCommerce Support Search](https://www.google.com/cse/publicurl?cx=014993949291679551239:lxrz6pkxyxy).
 * **TESTING FOR CONFLICTS**
    - Disable all NON WPeCommerce Plugins
    - Switch to a default WordPress theme such as 2010 -2012
    - Go to Admin > Settings > Store > Presentation and click **Flush Theme Cache**!
      If you miss this step you will not reveal if your theme is causing a conflict.
    - If you are using any cache plugin such as W3 Total Cache clear it’s cache 
      before disabling it.
    - Clear your browser cache
 * Once these steps are complete please test your store. If the problem is gone 
   you have a conflict. You can test what plugin is causing the conflict by turning
   each plugin back on one at a time and testing until the problem returns. The 
   last plugin you enable is usually the one causing the conflict. If the conflict
   does not return with all plugins enabled then your theme is most likely causing
   the conflict. Enable your theme and again clear the Store Theme Cache and then
   test your store. If the problem has returned your theme is causing the conflict.
 * Premium support is available via GetShopped.org, if you have purchased Gold Cart
   your API key entitles you to open a topic with a support agent. If you do not
   have Gold Cart you can purchase support sessions as needed.
    [http://getshopped.org/resources/premium-support/](http://getshopped.org/resources/premium-support/)
 * Free support is provided here by our community of users. Support staff review
   topics posted here but ability to provide support is more limited. The concept
   here is to share knowledge from the community and help one another.
 * If you decide to open a new thread, use this template:
 * **Store URL** (_if not provided we can’t help much_):
    WordPress version: WP 
   eCommerce version: Gold Cart version: Theme:
 * I did this:
 * I expected WPeCommerce to do this:
 * Instead it did this:
 * _Support template credit to Joost de Valk 🙂_
 * [https://wordpress.org/plugins/wp-e-commerce/](https://wordpress.org/plugins/wp-e-commerce/)

The topic ‘READ FIRST before posting!’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-e-commerce_ebebeb.svg)
 * [WP eCommerce](https://wordpress.org/plugins/wp-e-commerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-e-commerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-e-commerce/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-e-commerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-e-commerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-e-commerce/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [Edward](https://wordpress.org/support/users/edwardinstinct/)
 * Last activity: [11 years, 12 months ago](https://wordpress.org/support/topic/read-first-before-posting/)
 * Status: resolved