Title: reCAPTCHA error/button missing
Last modified: June 16, 2020

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# reCAPTCHA error/button missing

 *  Resolved [cora03](https://wordpress.org/support/users/cora03/)
 * (@cora03)
 * [5 years, 12 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/)
 * Hi there,
 * My download/reCAPTCHA is working properly in the individual download’s page but
   not when I try to link to it from another page.
 * On the page I want to link from, I tried two things but neither are working:
 * 1. Direct link to the download (per [https://simple-download-monitor.com/miscellaneous-shortcodes-and-shortcode-parameters/](https://simple-download-monitor.com/miscellaneous-shortcodes-and-shortcode-parameters/)):
   results in “ERROR: Google reCAPTCHA verification failed. Do you have JavaScript
   enabled?”
 * 2. Shortcode: reCAPTCHA verifies but button is missing.
 * Not sure what to do … TIA
 * Download page: [https://www.epictravelplans.com/sdm_downloads/pick-better-accommodations-free-fillable-pdf-template/](https://www.epictravelplans.com/sdm_downloads/pick-better-accommodations-free-fillable-pdf-template/)
 * Embedded page (immediately above item #4): [https://www.epictravelplans.com/how-to-pick-better-accommodations/](https://www.epictravelplans.com/how-to-pick-better-accommodations/)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frecaptcha-error-button-missing%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12991044)
 * Hi,
 * Can you share the shortcode you are currently using?
 * Do you have a cache plugin installed in your site? If you do can clear the cache
   and then disable the cache plugin. Once you have done that, carry out a test.
   If this does not apply to you because you don’t have a cache plugin, can you 
   disable all other plugins except ours, then carry out a test.
 * Let me know how you go.
 * Thank you
 *  Thread Starter [cora03](https://wordpress.org/support/users/cora03/)
 * (@cora03)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12995300)
 * Hi, thanks so much for your quick response.
 * Here’s the shortcode I embedded: [sdm_download id=”2904″ fancy=”0″]
 * I cleared my cache and deactivated all my other plugins, reactivating one at 
   a time. (I didn’t deactivate my Phlox theme, though. Is that a known glitch?)
 * Even with all other plugins deactivated, the direct link still doesn’t work.
 * As for not showing the button, Elementor is the culprit.
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12995623)
 * Hi,
 * The shortcode looks good.
 * > As for not showing the button, Elementor is the culprit.
 * That is good to know. Now you know what is causing the button not to appear.
 * Regards
 *  Thread Starter [cora03](https://wordpress.org/support/users/cora03/)
 * (@cora03)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12995779)
 * Sooo … I can’t stop using Elementor, but I’d really like to use this plugin. 
   Do you know of any work-arounds? I don’t mind not using the button but obviously
   the link needs to work then; any ideas on that?
 *  Plugin Contributor [mbrsolution](https://wordpress.org/support/users/mbrsolution/)
 * (@mbrsolution)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12996347)
 * Hi, I have submitted a message to the developers to investigate further your 
   issue/request.
 * Thank you
 *  Thread Starter [cora03](https://wordpress.org/support/users/cora03/)
 * (@cora03)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-12999598)
 * Thank you!
 *  Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/)
 * (@mra13)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-13001304)
 * Direct links cannot do re-captcha. Only enable the captcha feature if you are
   using our plugin’s shortcode to render the download now button (so it can render
   the captcha with the download shortcode).
 * The page where the captcha is going behind the download button is a rendering
   issue due to other HTML and CSS conflict/error on that page. There is no easy
   solution for this unfortunately since it is an external HTML and CSS issue on
   that particular page. That page has HTML errors which is cascading down and causing
   the captcha and download button rendering to be messed up. Some page builders
   will mess things up this way and unfortunately I don’t have any good solution
   for it 🙁
 *  Thread Starter [cora03](https://wordpress.org/support/users/cora03/)
 * (@cora03)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-13008726)
 * [@mra13](https://wordpress.org/support/users/mra13/) Thanks so much for your 
   response. For future, are there other page builders you’d recommend that are 
   cleaner?
 * I’ll mark this as resolved, thank you again for your quick responses.
 *  Plugin Author [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/)
 * (@mra13)
 * [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-13011608)
 * [@cora03](https://wordpress.org/support/users/cora03/), I haven’t really used
   page builders on my sites to be able to comment on this unfortunately. I personally
   just use the WordPress’s Gutenberg editor. I find the new WP editor to be very
   nice and smooth (it doesn’t add clutter like some page builders do). So my favorite
   is the standard WP Gutenberg Editor.

Viewing 9 replies - 1 through 9 (of 9 total)

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## Tags

 * [reCAPTCHA](https://wordpress.org/support/topic-tag/recaptcha/)

 * 9 replies
 * 3 participants
 * Last reply from: [mra13 / Team Tips and Tricks HQ](https://wordpress.org/support/users/mra13/)
 * Last activity: [5 years, 11 months ago](https://wordpress.org/support/topic/recaptcha-error-button-missing/#post-13011608)
 * Status: resolved