Recaptcha not rendering

  • Resolved tiltedfan

    (@tiltedfan)


    7 years ago

    Hello and thanks for the great plugin.

    Something has changed and the recaptcha v2 check is not appearing on my website anymore. The api is loaded in the html and I am using the v2 keys in the Contact form integrations page, but I cannot get the Recaptcha check to load. When the [recaptcha] code is inserted into the form code the form fails to send. I have included a link to a test page using the [recaptcha] code. Any help would be appreciated!

    • This topic was modified 7 years ago by tiltedfan.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author IQComputing

    (@iqcomputing)

    7 years ago

    Hello,

    We were able to view the webpage linked in the thread on multiple browsers ( windows, android, mac ) and were able to view the reCaptcha without issue. Have you tried switch from google.com to recaptcha.net in this plugins settings?

    Whenever the reCaptcha disappears are you logged in or out?

    Could it be an installed browser extension blocking the reCaptcha from appearing? Have you tried different browsers, different computers, or incognito mode?

    Maybe install the Health Check & Troubleshooting plugin to safely disable plugins and revert to a default theme. With instructions on how we can replicate this issue we may be able to give better advice.

    If you found the solution to your issue please reply back to this thread and let us know how you solved it! Have a wonderful rest of your week!

    Plugin Author IQComputing

    (@iqcomputing)

    7 years ago

    Hello,

    We haven’t heard back from you regarding this issue so we’ll mark this thread as resolved for now. If you find that your issue is not resolved and need further assistance please reply to thread thread with further information.

Viewing 2 replies - 1 through 2 (of 2 total)

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