reCAPTCHA not working

Resolved DER HÄUPTLING
(@derhaeuptling)

5 years ago

after integrating and saving the reCaptcha V2 in the form builder of CleverReach.

Caches are cleared, yet no reCaptcha is showing up.

Plugin Version: 1.5.11
WP: 5.7.2

The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

Thread Starter DER HÄUPTLING
(@derhaeuptling)

5 years ago

PS: the page builder DIVI (newest version of course) is in use.

Plugin Author CleverReach®
(@cleverreach43)

4 years, 12 months ago

Hello,

thank you for your inquiry concerning captchas.

This has most probably nothing to do with the plugin. There are many reasons why a captcha cannot be shown on a website. As your website is in German – here is a link that will help you:
https://praxistipps.chip.de/captcha-wird-nicht-angezeigt-das-koennen-sie-tun_50923#:~:text=Wenn%20in%20Ihrem%20Webbrowser%20Captchas,eine%20installierte%20Erweiterung%20daf%C3%BCr%20verantwortlich.&text=Deaktivieren%20Sie%20testweise%20alle%20von,schrittweise%20die%20Erweiterungen%20wieder%20aktivieren.

Best regards

Dennis Schröder`
Thread Starter DER HÄUPTLING
(@derhaeuptling)

4 years, 12 months ago
Thanks for your input.
Of course we are well aware of cookies and script blocking.
In this case it seams to be an plugin issue.

For testing we also added a text field “Interesse” to the contact form of CleverReach.
The issue seams to be, that the WP Plugin is simply not fetching / updating changes from the original CleverReach form.
Maybe there should be a button: “update form” or so.

Of course we cleared caches, allowed all scripts and cookies.

can you have a look please?

this is the form: http://news.schulerloch.de/f/89326-220954/
this is the form in WP: https://schulerloch.de/impressum/ -> footer
- This reply was modified 4 years, 12 months ago by DER HÄUPTLING.
Apfelbiss
(@apfelbiss)

4 years, 11 months ago

Yes, I recognized this too.

I am missing
a) a function to update/synchronize the form and
b) the possibility to disconnect from CleverReach, to re-connect e.g. with another CleverReach account.

My workaround for now is to de-install and re-install the plugin. Then it’s possible to re-connect with CleverReach. A simple deactivation of the plugin unfortunately does not work. At least the shortcode does still work, because the ID doesn’t change.

Thread Starter DER HÄUPTLING
(@derhaeuptling)

4 years, 11 months ago

@apfelbiss
Thanks, this did help us work around the issue, for now.

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