reCaptcha not working during Login

  • vygon

    (@vygon)


    1 week, 6 days ago

    Hello,

    We keep getting an error occuring when trying to login stating “CAPTCHA EXPIRED: The CAPTCHA verification for this login attempt has expired. Please try again.”
    Refreshing the page can sometimes allow a login, but this usually triggers an email with a login link, however the email link says it has timed out too.

    I’ve gone through the forum for similar issues and tried a few of the recommended actions, but the error still occurs.

    I’ve renamed the object-cache.php file and I was able to login once I’d renamed the file. Reverting the file name also brought back the error.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support litetim

    (@litetim)

    1 week, 5 days ago

    @vygon please send a report to Litespeed and share the ID generated.
    The report is sent from LSC => Toolbox => Report => click on Send to Litespeed and share the ID generated(just the ID)

    Thread Starter vygon

    (@vygon)

    1 week, 2 days ago

    Hello,

    Please see the ID here > SBFIIMMA

    WFMattR

    (@wfmattr)

    1 week, 1 day ago

    @litetim: I have been looking into this issue reported by a few Wordfence users (the captcha message above is ours), and disabling LiteSpeed Cache’s object cache has worked for 3 of them who responded so far. Our implementation uses transients, and I saw a few other posts related to transients in your forum, so this probably has the same cause.

    I’m not sure yet if the object cache is returning transients that should have already expired, or if it is not returning transients that should still be valid.

    -Matt R, Wordfence QA Lead

    Plugin Support litetim

    (@litetim)

    1 week, 1 day ago

    @wfmattr please open a ticket, by sending a email to: support at litespeedtech.com
    with a request to be assigned to dev and attach this topic link.
    Thank you

    WFMattR

    (@wfmattr)

    1 week, 1 day ago

    Ok, sent — hopefully this helps address vygon’s issue and the others. I will be reachable by email if there are any questions. Thanks!

    -Matt R

Viewing 5 replies - 1 through 5 (of 5 total)

You must be logged in to reply to this topic.