Title: Receiving an error
Last modified: August 31, 2016

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# Receiving an error

 *  [jackson778](https://wordpress.org/support/users/jajosologmailcom/)
 * (@jajosologmailcom)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/receiving-an-error/)
 * Hi,
    Just installed the plugin, created and added an app key. When I wend to 
   export, i got this message: Parse error: syntax error, unexpected T_STRING, expecting
   T_CONSTANT_ENCAPSED_STRING or ‘(‘ in /home2/penelope/public_html/investmentnews.
   za.com/wp-content/plugins/aspose-importer-exporter/asposeDocConverter.php on 
   line 8
 * How do I fix this?
 * [https://wordpress.org/plugins/aspose-importer-exporter/](https://wordpress.org/plugins/aspose-importer-exporter/)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Aspose Cloud Marketplace](https://wordpress.org/support/users/asposemarketplace/)
 * (@asposemarketplace)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/receiving-an-error/#post-6916717)
 * Hello Jajosolo,
 * Thanks for using our plugin. Please download the latest plugin files, it should
   work for you. Please make sure you are running at least 5.3 version of php.
 * As soon you will click on the “Apply” button, it will automatically start downloading
   the exported file. You can also find exported file in your WordPress Current 
   day Uploads folder.
 * you can go through our documentation on the link
 * [http://www.aspose.com/docs/display/wordscloud/1.3+Aspose+Importer+Exporter](http://www.aspose.com/docs/display/wordscloud/1.3+Aspose+Importer+Exporter)
 * Also, you can check video tutorial for the plugin.
 * Please feel free to contact us if you have any questions or issues.
 *  Thread Starter [jackson778](https://wordpress.org/support/users/jajosologmailcom/)
 * (@jajosologmailcom)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/receiving-an-error/#post-6916891)
 * Thanks, it works now!
 * The only thing is that the export doesn’t include:
    – Embedded videos – it doesn’t
   even give me the link – Author name – date published – tags & categories
 *  Plugin Author [Aspose Cloud Marketplace](https://wordpress.org/support/users/asposemarketplace/)
 * (@asposemarketplace)
 * [10 years, 4 months ago](https://wordpress.org/support/topic/receiving-an-error/#post-6916894)
 * Hello jajosolo,
 * We have noted your suggestion and will try to add in our next release.
 * Thanks,

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Receiving an error’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [Aspose Cloud Marketplace](https://wordpress.org/support/users/asposemarketplace/)
 * Last activity: [10 years, 4 months ago](https://wordpress.org/support/topic/receiving-an-error/#post-6916894)
 * Status: not resolved