Title: receiving message
Last modified: May 9, 2020

---

# receiving message

 *  Resolved [anand99](https://wordpress.org/support/users/anand99/)
 * (@anand99)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/receiving-message/)
 * receiving message after woocommerece and ewww-image-optimizer update
    Scheduled
   Optimization will not work without background/async ability. See the EWWW Image
   Optimizer Settings for further instructions.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freceiving-message%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12815762)
 * You’ll want to head over to the EWWW IO settings, and look for the Background
   optimization section in the status header. It will potentially tell you why it
   is blocked, and if it gives the option to re-test, try that first.
 * If that doesn’t work, send your debug information (Support tab) to [https://ewww.io/contact-us/](https://ewww.io/contact-us/)
   and reference this thread.
 * You can also do your own troubleshooting via [https://docs.ewww.io/article/42-background-and-parallel-optimization-disabled](https://docs.ewww.io/article/42-background-and-parallel-optimization-disabled)
 *  Thread Starter [anand99](https://wordpress.org/support/users/anand99/)
 * (@anand99)
 * [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12816006)
 * I went to the previous version and that message is no longer appearing
 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12816041)
 * The previous version doesn’t use Background mode for scheduled optimization. 
   It uses the older and less reliable method via a long-running wp_cron process
   instead.
 *  Thread Starter [anand99](https://wordpress.org/support/users/anand99/)
 * (@anand99)
 * [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12816092)
 * Iam using shared hosting and the hosting company had disabled exec() function
   for security reasons,,they are only activating it for dedicated server
 *  Plugin Author [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * (@nosilver4u)
 * [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12816116)
 * That has nothing to do with background mode, but if you’re using the free mode
   of the plugin (rather than the API), then it isn’t doing anything anyway on that
   webhost. There are a whole bunch of supported webhosts here: [https://docs.ewww.io/article/43-supported-web-hosts](https://docs.ewww.io/article/43-supported-web-hosts)

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘receiving message’ is closed to new replies.

 * ![](https://ps.w.org/ewww-image-optimizer/assets/icon-256x256.png?rev=1582276)
 * [EWWW Image Optimizer](https://wordpress.org/plugins/ewww-image-optimizer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ewww-image-optimizer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ewww-image-optimizer/)
 * [Active Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ewww-image-optimizer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ewww-image-optimizer/reviews/)

 * 5 replies
 * 2 participants
 * Last reply from: [Shane Bishop](https://wordpress.org/support/users/nosilver4u/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/receiving-message/#post-12816116)
 * Status: resolved