Title: Recognizing Existing Users
Last modified: August 30, 2016

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# Recognizing Existing Users

 *  Resolved [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/)
 * Nice plugin. Noticed it does not recognize WP users who were created via UltimateMember,
   and perhaps BuddyPress but not sure, which is a shame. Would be nice to see that
   integration with UltimateMember.
 * [https://wordpress.org/plugins/ukuupeople-the-simple-crm/](https://wordpress.org/plugins/ukuupeople-the-simple-crm/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [nathanporter](https://wordpress.org/support/users/nathanporter/)
 * (@nathanporter)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422456)
 * Hey Scot,
 * Thanks for that feedback. I’ve been looking at Ultimate Member with interest 
   and will definitely put this in our queue to take a look at. Out of curiousity,
   how would you envision UkuuPeople enhancing the Ultimate Member plugin?
    I’d 
   love to see an integration with Ultimate Member as well and will probably put
   that in our future add-on library to allow users to vote on it.
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422465)
 * Well recognizing new users added via UM would be a start. I’m surprised it’s 
   not working actually since new Users created via UM assume the same roles as 
   in default WP. It’s only at the community role state that UM adds any additional
   functionality.
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422471)
 * Not a UM problem I guess. Seems UP won’t recognize any new users I’m adding unless
   they are the original Admin members. Is this the desired approach – UP recognizes
   People added on the backend versus users who join a site via the front end?
 *  Plugin Author [nathanporter](https://wordpress.org/support/users/nathanporter/)
 * (@nathanporter)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422479)
 * I think we would implement this as an option rather than default. There are some
   situations where someone wouldn’t want to sync all of their users to their CRM
   due to clutter, etc. Looking at 80/20 rule, not sure what percentage of people
   would want all users synced vs selected users. Maybe we should put it to a poll.
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422484)
 * Really. My immediate thinking was this would be ideal for converting registered
   users into your CRM. This way, anyone adding UltimateMember or BuddyPress would
   be covered as well.
 *  Plugin Author [nathanporter](https://wordpress.org/support/users/nathanporter/)
 * (@nathanporter)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422485)
 * Thanks Scot. I opened a poll on the Advanced WordPress Facebook group. We’ll 
   look at how to incorporate this in a future release. For now I’d like to close
   this topic but open a ticket in our support system at support.ukuupeople.com.
   Would it be ok for me to add your email address to that ticket so you get notifications
   as there are updates on this? You can email me your address at [nate@wapix.co](https://wordpress.org/support/topic/recognizing-existing-users/nate@wapix.co?output_format=md)
 *  Plugin Author [nathanporter](https://wordpress.org/support/users/nathanporter/)
 * (@nathanporter)
 * [10 years, 9 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422499)
 * For now I’m closing this topic. Please see above.
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422609)
 * Sent my email but never did hear back on this. Still amazes me that the default
   would not be to have WP users added automatically. Why else use the plugin as
   a CRM if it doesn’t add your site users?
 *  [tonymazz](https://wordpress.org/support/users/tonymazz/)
 * (@tonymazz)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422616)
 * Hey Scot,
 * I apologize if nobody got back to you. I understand your use-case and it does
   make sense. The reason we want to avoid adding all WordPress users by default
   is to ensure data quality. By only adding through specific actions (ie. import
   or gravity form, etc.) there is some minimal validation that this is someone 
   we want to have in our CRM. Further by using tribes and touchpoints the CRM administrator
   can know where the contact originated.
 * For instance, with a proper UM integration you could configure UkuuPeople to 
   add members through that integration but also add them to a UM tribe and have
   a touchpoint associated with their contact profile that they came in through 
   UM.
 * That is our thinking at this point but we’re open to change based on our user’s
   needs.
 * Tony
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422617)
 * Tony
 * Ok, so no adding WP Users by default, but can you see making this an option in
   the near future?
 * I really can’t imagine WP administrators won’t be asking for this feature. It
   begs the question, if I’m not using WP why would I choose to go through the process
   and cost of setting up a hosted version of WP so that I can use UkUUPeople to
   be my CMS? Would it not make more sense for people to just choose on of the dozens
   of SASS products on the market?
 * All this aside, if I buy the Gravity Forms add-on and have GF’s own registration
   add-on I’m assuming UKP will recognize these new users coming into the site via
   GravityForms, correct?
 * Thx
 *  [tonymazz](https://wordpress.org/support/users/tonymazz/)
 * (@tonymazz)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422618)
 * Hey Scot, I certainly can see adding this functionality in a release and possibly
   soon.
 * At this point we’re really not looking for adoption outside the WordPress community.
   Nate and I both come from the CRM space and have worked with just about every
   one imaginable. Our objective was to create a plugin that would provide an interface
   for, and allow WordPress users to build their own CRM solution through integrations.
 * Given my experience and what our agency charges for a true CRM implementation
   I think there is still a tremendous benefit. We’re currently developing a study
   on how to build a simple CRM solution using WordPress and UkuuPeople for under
   $500.
 * IMHO the biggest benefit to using Open Source solutions vs any SaaS solution 
   is that you own and are in control of your own data.
 * Absolutely, if you’re registering someone through GF they will be added as contacts
   in UkuuPeople. Don’t hesitate to reach out if you run into any snags with this.
 * I really appreciate the feedback and that you’re challenging us a bit. It’s extremely
   valuable and flattering too =)
 * Tony
 *  Thread Starter [Scotm](https://wordpress.org/support/users/scotm/)
 * (@scotm)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422619)
 * Tony
 * Don’t get me wrong, I think what you’re doing is great and agree 100% on open
   source solutions and owning your data. I’ve used the SalesForces of the world
   and would much prefer a WP solution. I’ll go the GF route for adding contacts
   for now as I’m confident in their product as well.
 * Thanks
 *  [tonymazz](https://wordpress.org/support/users/tonymazz/)
 * (@tonymazz)
 * [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422620)
 * No worries Scot, I totally get where you’re coming from and we really do appreciate
   the feedback and conversation. It really does help. Have a great weekend!

Viewing 13 replies - 1 through 13 (of 13 total)

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 * 13 replies
 * 3 participants
 * Last reply from: [tonymazz](https://wordpress.org/support/users/tonymazz/)
 * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/recognizing-existing-users/#post-6422620)
 * Status: resolved