Title: Recurring payment bug
Last modified: August 30, 2016

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# Recurring payment bug

 *  [dannyFxx](https://wordpress.org/support/users/dannyfxx/)
 * (@dannyfxx)
 * [10 years, 11 months ago](https://wordpress.org/support/topic/recurring-payment-bug/)
 * When members subscribe payment through paypal goes through. When the new member
   logs in, the site cancels the membership. it doesnt happen to everyone. but im
   loosing members. After calling paypal several times my account is in perfect 
   standing. A member also called and after they checked his account was also in
   perect standing. So the issue is why is membershippro sending a cancelation signal?
   can some one help?
 * [https://wordpress.org/plugins/paid-memberships-pro/](https://wordpress.org/plugins/paid-memberships-pro/)

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [bcrab](https://wordpress.org/support/users/bcrab/)
 * (@bcrab)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273192)
 * Did you ever figure this out? I see posts about this issue from up to 2 years
   ago and NEVER any resolution.
 *  [akkolad](https://wordpress.org/support/users/akkolad/)
 * (@akkolad)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273193)
 * Hello,
 * your problem seem to be the same as mine [https://wordpress.org/support/topic/bugs-with-paypal-for-membership-renewal?replies=1](https://wordpress.org/support/topic/bugs-with-paypal-for-membership-renewal?replies=1):
   the recurrent payment with Paypal isn’t constant (which is the great part of 
   this module…).
 *  [akkolad](https://wordpress.org/support/users/akkolad/)
 * (@akkolad)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273194)
 * I think I’ve find the answer : [http://www.paidmembershipspro.com/paypals-tls-1-2-http1-1-upgrade-impact-membership-site/](http://www.paidmembershipspro.com/paypals-tls-1-2-http1-1-upgrade-impact-membership-site/)
 *  [bcrab](https://wordpress.org/support/users/bcrab/)
 * (@bcrab)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273195)
 * [@akkolad](https://wordpress.org/support/users/akkolad/) Thank you, but I’m not
   receiving an SSL error, in fact, the payments are displayed as successful in 
   PayPal, but after it’s completed, the order is immediately canceled.
 * PayPal Express
    IPN URL set in PayPal PayPal account in good standing All plugins
   and core up to date
 * A user paid twice and system auto-cancels each time.
 * IPN shows it went through fine.
 * This has happened to at least 20 members upon signup in a single day.
 * IPN was not set initially per the instructions in the plugin, but we had a significant
   amount of cancelations like the one mentioned above, it’s decreased since IPN
   has been set.
 *  [akkolad](https://wordpress.org/support/users/akkolad/)
 * (@akkolad)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273196)
 * Ok, I do not use SSL me either…
    I have just made a test :
    - I activated IPN
    - I paid with a Paypal account, everything seems to be OK but I got a blank 
      page after the submit of the last page of the “funnel purchasing”
    - I consult the IPN notifications history and the type of the IPN is “Autorisation
      de facturation pour paiements récurrents annulée” which means “billing authorization
      for recurring payments canceled”.
 * Is this the same for you ?
 * Maybe the bank refuses the payment, but why ?
    And why the blank page ?
 *  [bcrab](https://wordpress.org/support/users/bcrab/)
 * (@bcrab)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273197)
 * The blank page is where your issue differs from mine.
 * That could be a setting error – to complete the transaction upon redirect, be
   it in PayPal or PMpro (possible redirect/loop issue?). I’d compare the URL to
   your PMpro and PayPal settings and run a dev console to capture the data once
   it’s published.
 * However, I ran a full report and compared accounts in PayPal that failed to accounts
   that succeeded, and I’ve found that PayPal accounts that are “unverified” are
   the transactions that are being canceled immediately (without reaching a “completed”
   status).
 * Check the accounts that have failed on your end (for recurring payments)… I’m
   curious if they’re “unverified.”
 * FYI, I’m running SSL throughout the entire site. But in PMpro, the extra SSL 
   filter is disabled.
 *  [akkolad](https://wordpress.org/support/users/akkolad/)
 * (@akkolad)
 * [10 years, 3 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273198)
 * You’re right the Paypal account with which I’ve tried the payment is unverified(
   the bank card is linked, but not the Bank account). This maybe explain the payment
   failure.
 * I changed the membership to a non recurring payment, retry the test and this 
   time I’ve got an error message on the payment page of my website (“This transaction
   couldn’t be completed. Please redirect your customer to PayPal.”) in place of
   the blank page.
    Which is not great but better than the blank page.
 *  [bcrab](https://wordpress.org/support/users/bcrab/)
 * (@bcrab)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273199)
 * Hey [@akkolad](https://wordpress.org/support/users/akkolad/)
 * Did you figure this out? I’m dealing with PayPal to see if they can dig up anymore
   data… transaction details are very limited and we still have this issue.

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Recurring payment bug’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paid-memberships-pro_f1dacb.svg)
 * [Paid Memberships Pro - Content Restriction, User Registration, & Paid Subscriptions](https://wordpress.org/plugins/paid-memberships-pro/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paid-memberships-pro/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paid-memberships-pro/)
 * [Active Topics](https://wordpress.org/support/plugin/paid-memberships-pro/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paid-memberships-pro/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paid-memberships-pro/reviews/)

 * 8 replies
 * 3 participants
 * Last reply from: [bcrab](https://wordpress.org/support/users/bcrab/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/recurring-payment-bug/#post-6273199)
 * Status: not resolved