Title: Redirect issue when activating plugin
Last modified: October 14, 2020

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# Redirect issue when activating plugin

 *  Resolved [jmask](https://wordpress.org/support/users/jmask/)
 * (@jmask)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/)
 * Hello! When I activated the plugin on my staging site it worked properly. However,
   when I attempt to activate the plugin on my live site it causes a redirect loop
   to the settings page for mailchimp that can’t load. I have to log into sftp to
   disable the plugin to get the admin dashboard back.
 * Can anyone help me on this?
 * Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/#post-13558078)
 * Hi [@jmask](https://wordpress.org/support/users/jmask/), Sorry to hear you’re
   having issues with the plugin, we definitely want to try to help out.
 * Usually, when there are problems as described it’s related to some sort of caching
   issue. It could be a plugin or cloud service getting in the way, e.g. Cloudflare.
   Do you have anything like that running on your WordPress install? If you don’t,
   that’s ok, we just wanted to check on that first. We can try to look at a few
   other things as well. Also, what version of the plugin are you using?
 * I look forward to hearing back from you.
 *  Thread Starter [jmask](https://wordpress.org/support/users/jmask/)
 * (@jmask)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/#post-13563791)
 * Hello!
 * Thank you so much for the response! We do have cloudflare running as well as 
   wp fastest cache.
 *  Plugin Author [ryanhungate](https://wordpress.org/support/users/ryanhungate/)
 * (@ryanhungate)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/#post-13564285)
 * [@jmask](https://wordpress.org/support/users/jmask/)
 * Do any of your caching plugins make use of the `get_option` or `delete_option`
   functions? We are doing a check for `mailchimp_woocommerce_plugin_do_activation_redirect`
   and trying to delete it on the first redirect attempt, but tells me that you’re
   running into problems in this area that are not deleting it.
 * Is there any way you can “block” any options from being cached? If so please 
   try to block `mailchimp_woocommerce_plugin_do_activation_redirect` and let us
   know if that resolves it. Super strange.
 *  Plugin Support [khungate](https://wordpress.org/support/users/khungate/)
 * (@khungate)
 * [5 years, 6 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/#post-13732320)
 * Hi [@creationnation](https://wordpress.org/support/users/creationnation/), We’re
   going to close out this ticket for now since it’s been a few weeks since we’ve
   been in touch.
 * Please let us know if you still need any help and we’ll be glad to reopen and
   troubleshoot further. Please note, the best way to reach us is over at the [GitHub plugin page.](https://github.com/mailchimp/mc-woocommerce/)
   From there, you can receive direct responses from the development team, log new
   issues, download the latest version, and track existing support tickets.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Redirect issue when activating plugin’ is closed to new replies.

 * ![](https://ps.w.org/mailchimp-for-woocommerce/assets/icon-256x256.png?rev=1509501)
 * [Mailchimp for WooCommerce](https://wordpress.org/plugins/mailchimp-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailchimp-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailchimp-for-woocommerce/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [khungate](https://wordpress.org/support/users/khungate/)
 * Last activity: [5 years, 6 months ago](https://wordpress.org/support/topic/redirect-issue-when-activating-plugin/#post-13732320)
 * Status: resolved