Title: Redirect Loop
Last modified: May 6, 2017

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# Redirect Loop

 *  Resolved [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/)
 * (@pb_86)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/)
 * Hi!
 * I’ve got problem with downloading file. When I try to download it (after i fullfil
   CF7 form) I get error: Redirect Loop. I tried changing the EBD options (delivery
   format, hide/mask etc.) but nothing seems to work.
 * Does anybody have the same problem?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/#post-9106880)
 * No, that’s not a common problem.
 * In Download Monitor (the “Downloads” section of your admin menu), Edit your download.
   Look over on the top-right area of the screen that appears and there will be 
   a URL which is the URL to get your download directly from Download Monitor (in
   other words it has nothing to do with EBD or CF7). Copy that URL and paste it
   into a different browser (so that you are not logged in to the website) and see
   if it downloads your download file. If it does not, then the issue is with your
   website and/or its interaction with Download Monitor. If it does download the
   file, then set it to ‘both’ in the EBD setting and make sure “hide/mask” is not
   checked, then update this item with a link to your page and the shortcode you
   are using so I can see the issue.
 *  Thread Starter [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/)
 * (@pb_86)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/#post-9107431)
 * Hi [@dtynan](https://wordpress.org/support/users/dtynan/)! Thanks for your answer!
 * I copied that URL and pasted it to another browser. The file is downloading without
   any problem.
 * I also changed EBD settings to both and uncheked “hide/mask” option but I still
   have redirect loop problem.
 * Shortcode that i use:
    `[email-download download_id=195 contact_form_id=158]`
   Link to website: [http://www.konferencja.basenypolskie.pl/pobierz-materialy-z-18-ej-konferencji](http://www.konferencja.basenypolskie.pl/pobierz-materialy-z-18-ej-konferencji/)
    -  This reply was modified 9 years, 1 month ago by [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/).
    -  This reply was modified 9 years, 1 month ago by [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/).
 *  [dtynan](https://wordpress.org/support/users/dtynan/)
 * (@dtynan)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/#post-9111211)
 * In your CF7 form, the field name for the email field -must- be named “your-email”(
   without quotes). If it is not your-email then things will not work. You might
   also want to make the name field your-name though I don’t think that’s required(
   making it your-name will cause the value that the user types in to be output 
   in the name field of the Export CSV feature, if you care about that).
 *  Thread Starter [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/)
 * (@pb_86)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/#post-9111442)
 * Many thanks [@dtynan](https://wordpress.org/support/users/dtynan/)! I changed
   field names and everything is working now!

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Redirect Loop’ is closed to new replies.

 * ![](https://ps.w.org/email-before-download/assets/icon-256x256.jpg?rev=1813522)
 * [Email Before Download](https://wordpress.org/plugins/email-before-download/)
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 * 4 replies
 * 2 participants
 * Last reply from: [Przemek Bąchorek](https://wordpress.org/support/users/pb_86/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/redirect-loop-86/#post-9111442)
 * Status: resolved