Title: Redirect Loop when installing
Last modified: June 26, 2019

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# Redirect Loop when installing

 *  Resolved [kevinfleming](https://wordpress.org/support/users/kevinfleming/)
 * (@kevinfleming)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/redirect-loop-when-installing/)
 * Hi Robert,
 * I purchased this plugin and upon installing it I am unable to login to the admin.
   I receive a redirect loop that times out, looping to this url: wp-admin/admin.
   php?page=wsal-auditlog
 * I have deleted the options files for viewer, admin and restrict admin but that
   did not resolve the issue. The plugin had to be deleted via ftp and that granted
   immediate access back into the site. There did seem to be additional settings
   modified in the database from the previous version and I am guessing that these
   setting are at the core of the problem, deleting the database for the plugin 
   would not have happened when deleting the plugin by removing the files through
   ftp. Please let me know what information you might need to help troubleshoot 
   this issue.

Viewing 1 replies (of 1 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [6 years, 11 months ago](https://wordpress.org/support/topic/redirect-loop-when-installing/#post-11675642)
 * > I purchased this plugin
 * I’m sorry, but the author cannot support you here. They are not permitted to.
 * For pro or commercial product support please contact the author directly on their
   site. This includes any pre-sales topics as well.
 * As the author is aware, commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products).
   I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)

The topic ‘Redirect Loop when installing’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/redirect-loop-when-installing/#post-11675642)
 * Status: resolved