Title: Redirection Error
Last modified: October 10, 2023

---

# Redirection Error

 *  Resolved [testprojectbn](https://wordpress.org/support/users/testprojectbn/)
 * (@testprojectbn)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/redirection-error-14/)
 * Hello, 
   Do you have any known issues with the redirection of a user to the payment
   page ? On my side (SANDBOX), when a client is requesting to pay by card, a “loading”
   logo appears but then the user isn’t redirected and remain on the same page. 
   The transaction is well created on my mangopay account, but remains Created and
   then fails due to no redirection. I’m using the woocommerce plugin, Mangopay 
   woocomerce plugin, WC Vendors. Mangopay is fully configured (sandbox) with all
   health checks green.Thanks in advance for your help.
    -  This topic was modified 2 years, 7 months ago by [testprojectbn](https://wordpress.org/support/users/testprojectbn/).

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [testprojectbn](https://wordpress.org/support/users/testprojectbn/)
 * (@testprojectbn)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/redirection-error-14/#post-17113223)
 * Update : It seems the URL is well updated with the transaction ID and the token.
   
   If I open it with the same format than a web Payin without the template option
   I can reach the the webpayment page URL. (base: [https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=57c5e8395493496f99e2199f1457b2bf&&#8230](https://api.sandbox.mangopay.com/Content/PaylineTemplateWidget?rp=57c5e8395493496f99e2199f1457b2bf&&#8230);.)
   So I believe this issue is only that the Woocommerce checkout default page isn’t
   by default understanding the new URL. Still working on it, but if you have any
   direct solution I’m listening 😉
 *  Thread Starter [testprojectbn](https://wordpress.org/support/users/testprojectbn/)
 * (@testprojectbn)
 * [2 years, 7 months ago](https://wordpress.org/support/topic/redirection-error-14/#post-17113816)
 * Resolved – configuration issue on my side.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Redirection Error’ is closed to new replies.

 * ![](https://ps.w.org/mangopay-woocommerce/assets/icon-256x256.png?rev=2900765)
 * [MANGOPAY for WooCommerce](https://wordpress.org/plugins/mangopay-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mangopay-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mangopay-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/mangopay-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mangopay-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mangopay-woocommerce/reviews/)

 * 2 replies
 * 1 participant
 * Last reply from: [testprojectbn](https://wordpress.org/support/users/testprojectbn/)
 * Last activity: [2 years, 7 months ago](https://wordpress.org/support/topic/redirection-error-14/#post-17113816)
 * Status: resolved