Title: Redirection functionality is not working
Last modified: February 19, 2019

---

# Redirection functionality is not working

 *  [veeraj](https://wordpress.org/support/users/veeraj/)
 * (@veeraj)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/redirection-functionality-is-not-working/)
 * Hello,
 * I think the redirection to view freshdesk tickets after login is not working 
   properly.
 * For example : [http://wphero.wphstaging.com/freshdesk-test/](http://wphero.wphstaging.com/freshdesk-test/)
   is the url where freshdesk shortcodes are added.
 * Now, when I am not Login it ask me to login first and takes me to below url
    
   [http://wphero.wphstaging.com/wp-login.php?action=fd-remote-login](http://wphero.wphstaging.com/wp-login.php?action=fd-remote-login)
 * After logging in (from the same user which is both present in freshdesk and in
   site). It should redirect me back to [http://wphero.wphstaging.com/freshdesk-test/](http://wphero.wphstaging.com/freshdesk-test/).
 * BUT this is not happening, it is redirecting me to customer my-account page.
 * Please suggest how to solve this problem.
 * It is a password protected site. So password is: wphero
 * Thanks
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fredirection-functionality-is-not-working%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/)
 * (@brainstormteam)
 * [7 years, 3 months ago](https://wordpress.org/support/topic/redirection-functionality-is-not-working/#post-11229724)
 * Hello,
 * Sorry for the inconvenience! Currently, this is not possible.
 * We forward this to our development team for further debugging and if possible
   we will get back to you soon!
 * Thank you for the suggestion!
 * Regards,
    Prajakta Gadhave.
    -  This reply was modified 7 years, 3 months ago by [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/).

Viewing 1 replies (of 1 total)

The topic ‘Redirection functionality is not working’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-freshdesk_d0e3c4.svg)
 * [WP Freshdesk](https://wordpress.org/plugins/wp-freshdesk/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-freshdesk/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-freshdesk/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-freshdesk/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-freshdesk/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Team Brainstorm Force](https://wordpress.org/support/users/brainstormteam/)
 * Last activity: [7 years, 3 months ago](https://wordpress.org/support/topic/redirection-functionality-is-not-working/#post-11229724)
 * Status: not resolved