Title: Redirection with JS of Tidio Chat
Last modified: October 28, 2018

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# Redirection with JS of Tidio Chat

 *  Resolved [josealruva](https://wordpress.org/support/users/josealruva/)
 * (@josealruva)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/redirection-with-js-of-tidio-chat/)
 * I detect very slow redirection in loading JS sources for tidio chat, this occurs
   from some days ago.
 * Link image checking with ([https://tools.pingdom.com/](https://tools.pingdom.com/))
 * [https://ibb.co/eOsFCy](https://ibb.co/eOsFCy)
 * How to fix this unnecessary redirection?
 * Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [olektidio](https://wordpress.org/support/users/olektidio/)
 * (@olektidio)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/redirection-with-js-of-tidio-chat/#post-10402657)
 * Hi, thank you for reporting that. I’ll investigate this with our dev team and
   let you know as soon as I know more.
 * Thanks.
    Olek
 *  Plugin Support [olektidio](https://wordpress.org/support/users/olektidio/)
 * (@olektidio)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/redirection-with-js-of-tidio-chat/#post-10402880)
 * Hi again,
 * This redirection is caused by our system connecting with a right type of widget–
   the new and old one (new accounts and soon, all users, will have an option to
   try out our new widget)
 * It will be removed as soon as the old version of the widget is removed.
 *  Thread Starter [josealruva](https://wordpress.org/support/users/josealruva/)
 * (@josealruva)
 * [7 years, 9 months ago](https://wordpress.org/support/topic/redirection-with-js-of-tidio-chat/#post-10403194)
 * Okey Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Redirection with JS of Tidio Chat’ is closed to new replies.

 * ![](https://ps.w.org/tidio-live-chat/assets/icon-256x256.gif?rev=3465139)
 * [Tidio – Live Chat & AI Chatbots](https://wordpress.org/plugins/tidio-live-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/tidio-live-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/tidio-live-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/tidio-live-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/tidio-live-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/tidio-live-chat/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [josealruva](https://wordpress.org/support/users/josealruva/)
 * Last activity: [7 years, 9 months ago](https://wordpress.org/support/topic/redirection-with-js-of-tidio-chat/#post-10403194)
 * Status: resolved