Title: Redis Object Cache
Last modified: October 16, 2025

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# Redis Object Cache

 *  Resolved [sweetpeen1090](https://wordpress.org/support/users/sweetpeen1090/)
 * (@sweetpeen1090)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/)
 * Hello,
 * There seems to be an incompatibility between Variation Swatches for WooCommerce
   and Redis Object Cache, which causes the following problem.
 *     ```wp-block-code
       Error establishing a Redis connectionNOPERM User [] has no permissions to run the 'eval' commandWordPress is unable to establish a connection to Redis. This means that the connection information in your wp-config.php file is incorrect, or that the Redis server is not reachable.* Is the correct Redis host and port set?* Is the Redis server running?If you need help, please read the installation instructions.To disable Redis, delete the object-cache.php file in the /wp-content/ directory.
       ```
   
 * Could you please provide some assistance to resolve it?
 * The issue occurs when trying to create or edit a product, and also when attempting
   to save settings in Variation Swatches for WooCommerce.
 * This is very critical, as these functionalities cannot be used while the problem
   persists.
 * Best regards,
   Andreas

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Support [fizanzvai](https://wordpress.org/support/users/fizanzvai/)
 * (@fizanzvai)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18686620)
 * Hi,
 * Thanks for reaching out to us.
 * I have tried to reproduce the issue on our staging site using the Redis Object
   Cache. Unfortunately, I was unable to reproduce the issue.
 * Everything is working as expected on our staging site. Please write us here- 
   [https://getwooplugins.com/tickets/](https://getwooplugins.com/tickets/) and 
   help us to reproduce the issue.
 * Hope to hear from you soon.
 * Thank You
 *  Thread Starter [sweetpeen1090](https://wordpress.org/support/users/sweetpeen1090/)
 * (@sweetpeen1090)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18688485)
 * I have tested both the free and the pro versions on three different systems, 
   and the same issue appears on all of them.
   It seems that the plugin is not compatible
   with [https://wordpress.org/plugins/redis-cache/](https://wordpress.org/plugins/redis-cache/).
   I’m not sure which of the two is causing the problem, but each one works fine
   on its own — they just don’t work together.
 *  Plugin Support [fizanzvai](https://wordpress.org/support/users/fizanzvai/)
 * (@fizanzvai)
 * [7 months, 3 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18688803)
 * Hi,
 * To perform a deep inspection, we need the same environment to fix the issue. 
   I have already tried on a staging site to reproduce the issue but couldn’t reproduce
   it. Here is a screencast- [https://www.loom.com/share/9ddd599177db4e5c85691ce3327bcb9a](https://www.loom.com/share/9ddd599177db4e5c85691ce3327bcb9a)
 * Please contact us here- [https://getwooplugins.com/tickets/](https://getwooplugins.com/tickets/).
   So that you can help us to replicate the issue.
 * Hope to hear from you soon.
 * Thank You
 *  Thread Starter [sweetpeen1090](https://wordpress.org/support/users/sweetpeen1090/)
 * (@sweetpeen1090)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18693629)
 * Hi,
 * Could you please check the video below, which reproduces the issue?
 * [https://drive.google.com/file/d/1nCjVlSu1FOEaArObAq494qtweDsIGUsX/view?usp=share_link](https://drive.google.com/file/d/1nCjVlSu1FOEaArObAq494qtweDsIGUsX/view?usp=share_link)
 * 
   The PHP version doesn’t seem to make any difference — I’ve tested with several
   versions.
 * Thank you.
 *  Plugin Support [fizanzvai](https://wordpress.org/support/users/fizanzvai/)
 * (@fizanzvai)
 * [7 months, 2 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18695592)
 * Hi,
 * I have already tested on another test site. From my inspection, everything is
   working well. Here is a screencast- [https://www.loom.com/share/0b4b61d6d6064ed780cabc94a8fd3685](https://www.loom.com/share/0b4b61d6d6064ed780cabc94a8fd3685)
 * I have tested it using the [TasteWP](https://tastewp.com/) staging site service.
   You can try it there if you want.
 * Hope to hear from you soon.
 * Thank You

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Redis Object Cache’ is closed to new replies.

 * ![](https://ps.w.org/woo-variation-swatches/assets/icon-256x256.gif?rev=3157951)
 * [Variation Swatches for WooCommerce](https://wordpress.org/plugins/woo-variation-swatches/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woo-variation-swatches/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/woo-variation-swatches/unresolved/)
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 * 5 replies
 * 2 participants
 * Last reply from: [fizanzvai](https://wordpress.org/support/users/fizanzvai/)
 * Last activity: [7 months, 2 weeks ago](https://wordpress.org/support/topic/redis-object-cache-8/#post-18695592)
 * Status: resolved