Title: Refresh Connection Error
Last modified: April 2, 2022

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# Refresh Connection Error

 *  Resolved [Dylan Raines](https://wordpress.org/support/users/dylanbraines/)
 * (@dylanbraines)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/refresh-connection-error/)
 * When creating a post, the Publicize section shows the “Refresh your connection…”
   error, however this never resolves with refreshing. I also have 2 “Twitter” checkboxes
   in the panel. I am guessing this is because I had to redo my website so it created
   a second connection when I reinstalled Jetpack, but I don’t know how to eliminate
   that as it’s only this one site connected.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frefresh-connection-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Support [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * (@lastsplash)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/refresh-connection-error/#post-15525810)
 * Hi [@dylanbraines](https://wordpress.org/support/users/dylanbraines/) –
 * At present, I’m not seeing that Publicize is active on your site. In order to
   use Publicize, you will need to activate the module:
 * [https://jetpack.com/support/publicize/](https://jetpack.com/support/publicize/)
 * Additionally, the Jetpack Connection to your site isn’t currently working. To
   solve this, please reinstall and reconnect Jetpack.
 * You can follow these steps to do that:
 * 1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently 
   active, click **Deactivate** to disable it. Then click **Delete** to remove it
   from your site: 3. Go to **Plugins**  → **Add New**. 4. Search for “Jetpack by
   WordPress.com”. 5. Click **Install** and then **Activate**.
 * When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.
 * This handy guide explains that process in more detail:
 * [https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack](https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack)
 * You shouldn’t lose any settings or any of your stats or subscribers in doing 
   so, as that info is stored in our system here.
 * Let us know when you have done that and we can look into this further.

Viewing 1 replies (of 1 total)

The topic ‘Refresh Connection Error’ is closed to new replies.

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## Tags

 * [publicize](https://wordpress.org/support/topic-tag/publicize/)

 * 1 reply
 * 2 participants
 * Last reply from: [lastsplash (a11n)](https://wordpress.org/support/users/lastsplash/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/refresh-connection-error/#post-15525810)
 * Status: resolved