Refund

  • Resolved boyanapeeva

    (@boyanapeeva)


    5 years, 4 months ago

    Hi there. I need to say that the plugin has got a great potential and I am sure it will develop into a great product. However it is not exactly what I was looking for and I send couple of emails that I am asking for a refund and for cancelling my account but did not get any reply back. So I am writing here. Can you help me with that?

Viewing 8 replies - 1 through 8 (of 8 total)
  • supportstylemix

    (@supportstylemix)

    5 years, 3 months ago

    Hello,
    Thanks for reaching us here!
    Yes, sure we will help you. Could you please tell us what is the ticket ID that you sent to our Support Platform? Because we support for customers in the Support Platform only. We do not offer a refund by email. To which email did you write and when you bought the plugin since it is important to know your Freemius ID with the purchase date.
    Best Regards

    Thread Starter boyanapeeva

    (@boyanapeeva)

    5 years, 3 months ago

    Hi there. I do not want to put my email in public. Where should I send it to you? I bought the plugin on 02.02. 2021. What is my Freemius ID? How can I login to send a support ticket?

    Thread Starter boyanapeeva

    (@boyanapeeva)

    5 years, 3 months ago

    Can you answer today?

    supportstylemix

    (@supportstylemix)

    5 years, 3 months ago

    Hello,
    Thanks for reaching us here!
    You are sending the request for a refund for the Cost Calculator Builder plugin on 12.02.2021, so your request is acceptable.
    You need to send us a ticket asking refund here & please insert the link of this ww.wp.xz.cn request too so the support team knew in what date you are applying for it.
    Please check this link for your questions: https://ww.wp.xz.cn/support/topic/colour-8/#post-14055853

    Best Regards

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 3 months ago

    Moderator Note
    ================================


    @boyanapeeva As this is a payment/refund issue, please contact the author directly on their website or via email, not in the forums. Thanks.

    Thread Starter boyanapeeva

    (@boyanapeeva)

    5 years, 3 months ago

    I am trying to contact them directly but they say they are not replying back to e-mails. On their support thicket that I finally found and that they are saying is the only way to reach to them and get refunded, a message appears and says: ”Your message is too short” When I write a long message it says the same. So how am I supposed to contact them? It seems like a total scam to me.

    • This reply was modified 5 years, 3 months ago by boyanapeeva.
    Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    5 years, 3 months ago

    Then contact your credit car/bank to dispute it. It does not belong in these forums.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    5 years, 3 months ago

    @boyanapeeva For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales and refund topics as well.

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 8 replies - 1 through 8 (of 8 total)

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