Title: Refund admin email
Last modified: August 1, 2019

---

# Refund admin email

 *  Resolved [imartingo](https://wordpress.org/support/users/imartingo/)
 * (@imartingo)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/refund-admin-email/)
 * Hello there!
 * I have found that the refund status change sends an email to the same email that
   are written on Cancelled order, New order and Failed Order.
 * But there isn’t a template for that.
 * I have installed a plugin that has this piece of code so that the customer can
   receive the same failed and canceled email:
 *     ```
       function send_email_to_customer_on_cancelled_order_in_woocommerce() {
           load_plugin_textdomain( 'send-email-to-customer-on-cancelled-order-in-woocommerce', FALSE, basename( dirname( __FILE__ ) ) . '/languages/' );
       }
       add_action( 'plugins_loaded', 'send_email_to_customer_on_cancelled_order_in_woocommerce' );
   
       add_action('woocommerce_order_status_changed', 'seccow_send_email', 10, 4 );
       function seccow_send_email( $order_id, $old_status, $new_status, $order ){
           if ( $new_status == 'cancelled' || $new_status == 'failed' ){
               $wc_emails = WC()->mailer()->get_emails(); // Obtener todas las instancias de WC_emails
               $email_cliente = $order->get_billing_email(); // Email del cliente
           }
   
           if ( $new_status == 'cancelled' ) {
               // Cambiar el destinatario de la instancia
               $wc_emails['WC_Email_Cancelled_Order']->recipient .= ',' . $email_cliente;
               // Enviar email desde la instancia
               $wc_emails['WC_Email_Cancelled_Order']->trigger( $order_id );
           } 
           elseif ( $new_status == 'failed' ) {
               // Cambiar el destinatario de la instancia
               $wc_emails['WC_Email_Failed_Order']->recipient .= ',' . $email_cliente;
               // Enviar email desde la instancia
               $wc_emails['WC_Email_Failed_Order']->trigger( $order_id );
           } 
       }
       ```
   
 * However there is nothing here that listens to the refund status change.
 * Is there something I’m missing?
 * Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Dan Wich (MailMechanic)](https://wordpress.org/support/users/mailmechanic/)
 * (@mailmechanic)
 * [6 years, 10 months ago](https://wordpress.org/support/topic/refund-admin-email/#post-11790984)
 * Is it possible you have another code snippet somewhere that’s sending refund 
   emails to the same address specified on Cancelled/New/Failed Order? I might be
   wrong, but I don’t remember that being built-in Woo functionality.
 * If the question is more about the customer’s refund email, the templates for 
   that are in /emails/customer-refunded-order.php and /emails/plain/customer-refunded-
   order.php. You’ll see that one listening for refunds in class-wc-email-customer-
   refunded-order.php.
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/refund-admin-email/#post-11843174)
 * [@imartingo](https://wordpress.org/support/users/imartingo/) –
 * WooCommerce does have the option to send your customer an email after you’ve 
   refunded their order. You can check whether that is enabled via WooCommerce >
   Settings > Emails > Refunded Order. The email uses this template: woocommerce/
   templates/emails/customer-refunded-order.php
 * If you have a plugin that’s also sending these emails, perhaps this is why there
   are 2 going out?
 * I would try disabling that plugin and then running a test order and refund to
   see if it resolves the issue.
 *  [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * (@m155y5)
 * Automattic Happiness Engineer
 * [6 years, 9 months ago](https://wordpress.org/support/topic/refund-admin-email/#post-11865501)
 * We haven’t heard back from you in a while, so I’m going to go ahead and mark 
   this thread as resolved. If you have any other questions please feel free to 
   start a new thread.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refund admin email’ is closed to new replies.

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## Tags

 * [email](https://wordpress.org/support/topic-tag/email/)

 * 3 replies
 * 3 participants
 * Last reply from: [Missy a11n](https://wordpress.org/support/users/m155y5/)
 * Last activity: [6 years, 9 months ago](https://wordpress.org/support/topic/refund-admin-email/#post-11865501)
 * Status: resolved