Title: Refund functionality
Last modified: August 30, 2023

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# Refund functionality

 *  Resolved [ksaltik](https://wordpress.org/support/users/ksaltik/)
 * (@ksaltik)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/)
 * Hi,
 * I see that your plugin support refund but I can’t see any detail how to setup
   it.
 * [https://www.monsterinsights.com/addon/ecommerce/](https://www.monsterinsights.com/addon/ecommerce/)
 * Nothing about it in your documentation etc. Youtube channel nothing.
 * Does your plugin support refund tracking or not. How to setup it or use it. 
   
   Most other require to setup up measurement perotocol api secret etc you have 
   nothing.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/#post-17012976)
 * Hi there,
 * Yes we support full refunds and also partial refunds on supported eCommerce platforms
   like WooCommerce. To do this, no setup is required.
 * When you authenticate with MonsterInsights we automatically create and retrieve
   a measurement protocol API secret to use for server side tracked items like refunds,
   enhanced form tracking, etc.
 * The goal with our plugin is to make advanced Google Analytics tracking as simple
   as possible, we believe in automating everything where possible so that our users
   don’t have to do anything (steps, or configuration, or setup).
 * -Chris
 *  Thread Starter [ksaltik](https://wordpress.org/support/users/ksaltik/)
 * (@ksaltik)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/#post-17013119)
 * So we can’t see the refunds as an event in Google Analytics 4. Because the plugin
   send that info through Measurement Protocol. Am I right?
 *  Plugin Author [chriscct7](https://wordpress.org/support/users/chriscct7/)
 * (@chriscct7)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/#post-17013170)
 * Hi there,
   They will show up as a refund event in Google Analytics, which is reflected
   in eCommerce reports as an order with the same order ID as the original order
   but negative item and order totals
 *  Thread Starter [ksaltik](https://wordpress.org/support/users/ksaltik/)
 * (@ksaltik)
 * [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/#post-17042411)
 * thank you

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Refund functionality’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [ksaltik](https://wordpress.org/support/users/ksaltik/)
 * Last activity: [2 years, 9 months ago](https://wordpress.org/support/topic/refund-functionality/#post-17042411)
 * Status: resolved