Title: Refund procedures
Last modified: January 5, 2023

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# Refund procedures

 *  Resolved [ethene86](https://wordpress.org/support/users/ethene86/)
 * (@ethene86)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/refund-procedures/)
 * Hi we longer have the website anymore but we are charged with the renewal due
   to the auto-renewal set to on. How do we get a refund?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Contributor [davidlillo](https://wordpress.org/support/users/davidlillo/)
 * (@davidlillo)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/refund-procedures/#post-16343742)
 * By default, your subscription will be set to automatically renew 12 months after
   purchase. To prevent this, simply log in to your account area and navigate to
   the [subscriptions page](https://my.join.chat/account/subscriptions/). Once you
   access your subscription, click on the “Cancel” button. With automatic renewals
   turned off, your subscription will end at the end of the 12-month period. However,
   it will still be possible to manually renew or enable automatic updates again
   by clicking on the “Reactivate” button.
 * Remember that without an active subscription, Joinchat will still work on your
   website, but you will lose:
    1. Updates, including new features and compatibility with future versions of WordPress
       and Joinchat
    2. Bug fixes, such as security fixes
    3. Joinchat PREMIUM Support
    4. Product downloads from your Joinchat account
 *  Thread Starter [ethene86](https://wordpress.org/support/users/ethene86/)
 * (@ethene86)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/refund-procedures/#post-16345373)
 * Hi thanks but you are not replying to my question at all. we longer have the 
   website anymore but we are **charged** with the renewal due to the auto-renewal
   set to on. How do we get a refund? We are already **CHARGED**, but we not longer
   using it. kindly assist us with the refund.
 *  Plugin Contributor [davidlillo](https://wordpress.org/support/users/davidlillo/)
 * (@davidlillo)
 * [3 years, 5 months ago](https://wordpress.org/support/topic/refund-procedures/#post-16345505)
 * Hi again. This is a support forum for the free Joinchat plugin, if you have questions
   about the premium version you must open a support ticket at [https://join.chat/ticket](https://join.chat/ticket)
 * I hope I could have been able to help you better this time. Have a good day.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Refund procedures’ is closed to new replies.

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 * 3 replies
 * 2 participants
 * Last reply from: [davidlillo](https://wordpress.org/support/users/davidlillo/)
 * Last activity: [3 years, 5 months ago](https://wordpress.org/support/topic/refund-procedures/#post-16345505)
 * Status: resolved