Hi Melissa please contact [email protected], this forum is for community versions.
Hi Smarty Pants,
I am only posting here because no one replied my emails, messages, 3 open tickets and live chat I’ve sent in the last 1 month. Because of the different timezone, I have stayed up till 5am to utilise the ‘live chat’ function on your website but all I got was a link to the refunds policy from Dave, who has since disappeared.
I understand that not all plug in authors are comfortable or willing to process a refund, especially when it’s due to a customers negligence to fully research on the product before purchase. In my defence, I’ve researched intensively on the best project management plugin & many reviews pointed me this way. Unfortunately, this plug-in just does not meet our requirements.
What disappoints me the most, however, is the lack of customer service – all my requests through emails, messages, tickets and live chats were brutally ignore. No one wrote back to explain that no refunds can be done whatsoever. As a founder myself, I find this to be very irresponsible and deceitful habits of a company.
This reflects very poorly on the characters of the authors and culture of the company. Personally, I would not recommend purchase from anyone this untrustworthy no matter how great the product is. To potential buyers, I would urge you to look elsewhere. And to SmartyPants, I hope you are proud of your operations as a company.
Cheers and happy lunar new year here from Singapore.
Rgds,
Melissa
