Title: Refunded message issue
Last modified: May 21, 2019

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# Refunded message issue

 *  [dragonweb](https://wordpress.org/support/users/dragonweb/)
 * (@dragonweb)
 * [7 years ago](https://wordpress.org/support/topic/refunded-message-issue/)
 * When I send a refund email, I see this:
 * [https://cl.ly/65793af8ff5b](https://cl.ly/65793af8ff5b)
 * How can I remove or change it?
 * There doesn’t seem to be an option here:
    [https://cl.ly/664d6f789c3e](https://cl.ly/664d6f789c3e)
 * And it doesn’t show up in the preview either?
 * Thanks!

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * (@britner)
 * [7 years ago](https://wordpress.org/support/topic/refunded-message-issue/#post-11557149)
 * Hey,
    That isn’t controlled by this plugin, It’s output through the woocommerce
   core and not something this plugin edits or effects. I would check with your 
   payment gateway it’s possible that is where this originates if Woocommerce can’t
   refund through the site and you have to log in to the gateway to issue a refund.
 * Ben

Viewing 1 replies (of 1 total)

The topic ‘Refunded message issue’ is closed to new replies.

 * ![](https://ps.w.org/kadence-woocommerce-email-designer/assets/icon-256x256.png?
   rev=3115863)
 * [Kadence WooCommerce Email Designer](https://wordpress.org/plugins/kadence-woocommerce-email-designer/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/kadence-woocommerce-email-designer/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/)
 * [Active Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/kadence-woocommerce-email-designer/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Ben Ritner – Kadence WP](https://wordpress.org/support/users/britner/)
 * Last activity: [7 years ago](https://wordpress.org/support/topic/refunded-message-issue/#post-11557149)
 * Status: not resolved