Title: Refunds error Last modified: October 28, 2020 --- # Refunds error * Resolved [javierdemuga](https://wordpress.org/support/users/javierdemuga/) * (@javierdemuga) * [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/) * When we try to refund and order with discount through the plugin we are getting an error which misleads us to think that the refund has not been made. In Stripe the refund is done but in woocommerce the refund is not saved. * **Could not refund order in Checkout: Remote ID of superior order not found.** * Happened several times. * ### WordPress Environment ### WordPress address (URL): [https://www.ceroresiduo.com](https://www.ceroresiduo.com) Site address (URL): [https://www.ceroresiduo.com](https://www.ceroresiduo.com) WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 400 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – Viewing 4 replies - 1 through 4 (of 4 total) * Plugin Support [slash1andy](https://wordpress.org/support/users/slash1andy/) * (@slash1andy) * Automattic Happiness Engineer * [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/#post-13594391) * Hey there! * Can you please paste the entire Status Report here? There’s quite a bit that is missing there. You can find it via WooCommerce > Status. * Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in the thread. * That error message doesn’t seem like it’s one from Stripe, perhaps there’s another plugin that is causing that. * Thread Starter [javierdemuga](https://wordpress.org/support/users/javierdemuga/) * (@javierdemuga) * [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/#post-13595961) * Sure here you have * ### WordPress Environment ### * WC Version: 4.5.2 REST API Version: ✔ 4.5.2 WC Blocks Version: ✔ 3.1.0 Action Scheduler Version: ✔ 3.1.6 WC Admin Version: ✔ 1.5.0 Log Directory Writable: ✔ WP Version: 5.5.1 WP Multisite: – WP Memory Limit: 400 MB WP Debug Mode: – WP Cron: ✔ Language: es_ES External object cache: – * ### Server Environment ### * Server Info: Apache/2.4.46 (Debian) PHP Version: 7.4.11 PHP Post Max Size: 35 MB PHP Time Limit: 300 PHP Max Input Vars: 10000 cURL Version: 7.52.1 OpenSSL/ 1.0.2r * SUHOSIN Installed: – MySQL Version: 5.5.5-10.1.26-MariaDB-0+deb9u1 Max Upload Size: 35 MB 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WooCommerce 4.5.2 MC4WP: Mailchimp for WordPress: por ibericode – 4.8.1 Plugin Organizer: por Jeff Sterup – 10.1.4 Post Views Counter: por Digital Factory – 1.3.2 Redirection: por John Godley – 4.9.1 SendCloud | Smart Shipping Service: por SendCloud B.V. – 1.1.2 Smart Slider 3: por Nextend – 3.4.1.11 Super Progressive Web Apps: por SuperPWA – 2.1.2 Super Socializer: por Team Heateor – 7.13.4 Advanced Editor Tools (previously TinyMCE Advanced): por Automattic – 5.5.1 UpdraftPlus – Backup/Restore: por UpdraftPlus. Com DavidAnderson – 1.16.33 * WC Password Strength Settings: por Daniel Santoro – 2.2.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 EU VAT Compliance for WooCommerce (Free): por David Anderson – 1.14.23 WooCommerce Free Gift Coupons: por Kathy Darling – 3.0.3 WooCommerce Stripe Gateway: por WooCommerce – 4.5.3– Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WooCommerce Google Ads Conversion Tracking: por Wolf+Bär Agency – 1.6.9 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WooCommerce Google Analytics Integration: por WooCommerce – 1.4.24 WooCommerce Min/Max Quantities: por WooCommerce – 2.4.20 WooCommerce Pay for Payment: por Karolína Vyskočilová– 2.0.17 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.7.0 WooCommerce Product Bundles: por SomewhereWarm – 6.3.5 (la actualización a la versión 6.4.2 está disponible) – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WooCommerce Smart Coupons: por StoreApps – 4.8.1 (la actualización a la versión 4.11.0 está disponible) – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WooCommerce: por Automattic – 4.5.2 (la actualización a la versión 4.6.1 está disponible) Yoast SEO: por Equipo Yoast– 14.9 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WP Google My Business Auto Publish: por Martin Gibson – 2.20 WP Mail Logging: por MailPoet – 1.9.7 WP Mail SMTP: por WPForms – 2.5.1 WooCommerce Google Feed Manager: por Michel Jongbloed – 2.15.0 WooCommerce Google Product Review Feed Manager: por Michel Jongbloed – 0.11.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 WP YouTube Lyte: por Frank Goossens (futtta)– 1.7.14 Yoast SEO: WooCommerce: por Equipo Yoast – 13.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 YITH WooCommerce Wishlist: por YITH – 3.0.15 * ### Inactive Plugins (9) ### * Coupon Box for WooCommerce: por VillaTheme – 2.0.1.6 – Versión instalada no está probada con la versión activa de WooCommerce 4.5.2 Duplicator: por Snap Creek– 1.3.38 G5Plus Post Like: por g5plus – 1.0 Polylang: por WP SYNTEX – 2.8.3 Query Monitor: por John Blackbourn – 3.6.4 Slider Revolution: por ThemePunch – 6.1.2 Wordfence Security: por Wordfence – 7.4.12 WP Hotjar: por Thiago Guimarães – 0.0.3 Yoast Duplicate Post: por Enrico Battocchi & Team Yoast – 3.2.6 * ### Dropin Plugins (1) ### * advanced-cache.php: advanced-cache.php * ### Must Use Plugins (1) ### * Plugin Organizer MU: por Jeff Sterup – 10.1.4 * ### Settings ### * API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: right Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) gift-card (gift-card) grouped (grouped) simple( simple) variable (variable) * Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated- 5 (rated-5) * Connected to WooCommerce.com: ✔ * ### WC Pages ### * Base de la tienda: #14 – /productos/ Carrito: #15 – /carrito/ Finalizar compra:# 16 – /checkout/ Mi cuenta: #17 – /mi-cuenta/ Términos y condiciones: #361 – / terminos-y-condiciones/ * ### Theme ### * Name: G5Plus April Child Theme Version: 3.6 Author URL: [http://g5plus.net](http://g5plus.net) Child Theme: ✔ Parent Theme Name: G5Plus April Parent Theme Version: 4.1 Parent Theme Author URL: [http://g5plus.net/](http://g5plus.net/) WooCommerce Support: ✔ * ### Templates ### * Overrides: g5plus-april/woocommerce/archive-product.php g5plus-april-child/woocommerce/ cart/cart-shipping.php g5plus-april/woocommerce/cart/cart-totals.php g5plus-april- child/woocommerce/cart/cart.php g5plus-april/woocommerce/cart/cross-sells.php g5plus-april-child/woocommerce/cart/mini-cart.php g5plus-april/woocommerce/cart/ shipping-calculator.php g5plus-april/woocommerce/checkout/form-checkout.php g5plus- april/woocommerce/content-product.php g5plus-april/woocommerce/content-product_cat. php g5plus-april-child/woocommerce/content-single-product.php g5plus-april-child/ woocommerce/emails/customer-on-hold-order.php g5plus-april-child/woocommerce/ emails/customer-processing-order.php g5plus-april-child/woocommerce/emails/email- order-items.php La version 3.3.0 de g5plus-april-child/woocommerce/emails/email- styles.php está obsoleta. La versión del núcleo es la 4.0.0 La version 3.6.0 de g5plus-april/woocommerce/global/quantity-input.php está obsoleta. La versión del núcleo es la 4.0.0 g5plus-april/woocommerce/global/wrapper-end.php g5plus- april/woocommerce/global/wrapper-start.php g5plus-april/woocommerce/loop/loop- end.php g5plus-april/woocommerce/loop/loop-start.php g5plus-april/woocommerce/ loop/no-products-found.php g5plus-april/woocommerce/loop/rating.php g5plus-april/ woocommerce/loop/result-count.php g5plus-april/woocommerce/loop/sale-flash.php g5plus-april-child/woocommerce/myaccount/navigation.php g5plus-april-child/woocommerce/ single-product/product-attributes.php g5plus-april-child/woocommerce/single-product/ product-image.php g5plus-april/woocommerce/single-product/related.php g5plus- april/woocommerce/single-product/title.php g5plus-april/woocommerce/single-product/ up-sells.php g5plus-april/woocommerce/single-product.php * Outdated Templates: ❌ * Aprende cómo actualizar * ### Product Bundles ### * Database Version: 6.3.5 Loopback Test: ✔ Template Overrides: – * ### Action Scheduler ### * Cancelada: 104 Oldest: 2020-09-28 17:41:06 +0200 Newest: 2020-10-29 09:42:18 +0100 * Completo: 14.354 Oldest: 2020-09-28 22:45:12 +0200 Newest: 2020-10-29 11:33: 30 +0100 * Fallida: 3.133 Oldest: 2020-10-27 18:31:25 +0100 Newest: 2020-10-29 11:46:33 +0100 * Pendiente: 1 Oldest: 2020-10-29 11:46:34 +0100 Newest: 2020-10-29 11:46:34 + 0100 * ` * Plugin Support [Adam Heckler](https://wordpress.org/support/users/adamkheckler/) * (@adamkheckler) * [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/#post-13600562) * We’ve seen over the last couple days that the Facebook for WooCommerce plugin has been causing errors during the refund process, and it appears that you have that installed. * Version 2.1.3 of the plugin has been released to resolve that issue. Can you please update Facebook for WooCommerce to the latest version and then see if refunds work after that? * Thanks! 🙂 * [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * (@jricketts4) * [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/#post-13630955) * We haven’t heard back from you in a while, so I’m going to mark this as resolved– if you have any further questions, you can start a new thread. * – Joey Viewing 4 replies - 1 through 4 (of 4 total) The topic ‘Refunds error’ is closed to new replies. * ![](https://ps.w.org/woocommerce-gateway-stripe/assets/icon-256x256.png?rev=3177277) * [WooCommerce Stripe Payment Gateway](https://wordpress.org/plugins/woocommerce-gateway-stripe/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-gateway-stripe/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-gateway-stripe/reviews/) * 4 replies * 4 participants * Last reply from: [Joey – a11n](https://wordpress.org/support/users/jricketts4/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/refunds-error-2/#post-13630955) * Status: resolved