Title: Refunds Not Processing / Authorizing Payment Under Wrong Name
Last modified: August 31, 2016

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# Refunds Not Processing / Authorizing Payment Under Wrong Name

 *  [rupertli](https://wordpress.org/support/users/rupertli/)
 * (@rupertli)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/)
 * Hello,
 * I’m hoping you can help me quickly. I just went live with my site and this new
   processor and I have two issues;
    1. Refunds aren’t processing from WooCommerce.
   I’ve sent a partial and full refund from WooCommerce about 40 minutes ago and
   it’s not appearing in Paypal. I’ve received the emails from WooCommerce that 
   the refunds were processed but nothing actually happens. I tried another Paypal
   plugin last week in my staging environment and the same thing was happening. 
   Would you know why?
 * 2. It appears that transactions are being pre-authorized under my first name “
   LISA”. I’ve seen this personally with my Amex card. How do I change that to my
   business name?
 * Thank you!
    Lisa
 * [https://wordpress.org/plugins/paypal-for-woocommerce/](https://wordpress.org/plugins/paypal-for-woocommerce/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [rupertli](https://wordpress.org/support/users/rupertli/)
 * (@rupertli)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227593)
 * I resolve the refund issue….still concerned about the pre-auth issue.
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227596)
 * I’m not sure I fully understand what you’re referring to with the pre-authorization.
 * Are you setting the transaction type to Authorization in the plugin? Are you 
   testing with your own credit card and seeing the name LISA instead of your business
   name, or where exactly are seeing Lisa?
 *  Thread Starter [rupertli](https://wordpress.org/support/users/rupertli/)
 * (@rupertli)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227598)
 * I’m sorry…when I login to American Express it shows a pending amount for $1.04
   from LISA…which is my name. I’ve never seen that at Amex before though.
    Thanks.
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227602)
 * So you ran a test order for $1.04 on your site, with the type set to Authorization
   in the plugin settings, and you see the $1.04 in your Amex account with your 
   name?
 * I guess you must be using Payments Pro, right? Or are you using PayPal Express
   with guest checkout?
 * The name that shows up on the person’s credit card is available to adjust in 
   your PayPal account profile, but depending on what version of Pro you’re using
   it could be in a different place.
 * Do you just have an account with [http://www.paypal.com](http://www.paypal.com)
   or did they also give you a [http://manager.paypal.com](http://manager.paypal.com)
   login?
 *  Thread Starter [rupertli](https://wordpress.org/support/users/rupertli/)
 * (@rupertli)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227604)
 * Actually the transaction was for $0.04. I am using Paypal Payments Pro (DoDirect).
   My payment action is set to “SALE”, not Authorize.
 * I have a Paypal and Paypal Manager account.
 * Thanks for your help.
    Lisa
 *  Plugin Contributor [angelleye](https://wordpress.org/support/users/angelleye/)
 * (@angelleye)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227650)
 * With DoDirectPayment you should be able to set that in your PayPal account profile.
   From the regular [http://www.paypal.com](http://www.paypal.com) login, go into
   your profile and into seller preferences. You should see where you can set your
   business name for credit card statements.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Refunds Not Processing / Authorizing Payment Under Wrong Name’ is closed
to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/paypal-for-woocommerce_dce4f5.svg)
 * [PayPal for WooCommerce](https://wordpress.org/plugins/paypal-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/paypal-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/paypal-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/paypal-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/paypal-for-woocommerce/reviews/)

## Tags

 * [refunds](https://wordpress.org/support/topic-tag/refunds/)

 * 6 replies
 * 2 participants
 * Last reply from: [angelleye](https://wordpress.org/support/users/angelleye/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/refunds-not-processing-authorizing-payment-under-wrong-name/#post-7227650)
 * Status: not resolved