Title: registration setup issue
Last modified: January 30, 2023

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# registration setup issue

 *  Resolved [maxwillemsma](https://wordpress.org/support/users/maxwillemsma/)
 * (@maxwillemsma)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/registration-setup-issue/)
 * hi,
 * Some days ago I started with the setup and it seemed to go very well. After the
   setup I tried to fill in the affiliate registration form on my website [http://www.salttherapyathome.eu](http://www.salttherapyathome.eu/).
   I recieved an email like this one:
 * ![](https://i0.wp.com/salttherapyathome.eu/wp-content/uploads/2023/01/Schermafbeelding-
   2023-01-23-om-15.42.18.png?ssl=1)
 * Later I made some other choices in the setup. I finished with another affiliate
   registration from blanco. Now every time I try it again, I receive this email:
 * ![](https://i0.wp.com/salttherapyathome.eu/wp-content/uploads/2023/01/Schermafbeelding-
   2023-01-23-om-15.45.48.png?ssl=1)
 * I am not aware of changing anything in my email send settings:
 * ![](https://i0.wp.com/salttherapyathome.eu/wp-content/uploads/2023/01/Schermafbeelding-
   2023-01-23-om-15.47.40.png?ssl=1)
 * So, how is it possible that it happens that confirming emails for a new affiliate
   registration is send from another mail address AND with other kind of message?
   It is not possible anymore to accept or decline the new registraition, because
   it is not noticed in the back office.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fregistration-setup-issue%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/)
 * (@elliotvs)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/registration-setup-issue/#post-16421175)
 * Hi,
 * It looks like the message you are getting now is from another contact form plugin,
   rather than our integrated affiliate registration from. My guess is this looks
   like the WPForms plugin email template
 * Please could you check that on your affiliate registration page, you are using
   the **[couponaffiliates-register]** shortcode and not a shortcode for another
   contact form plugin (WPForms).
 *  Thread Starter [maxwillemsma](https://wordpress.org/support/users/maxwillemsma/)
 * (@maxwillemsma)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/registration-setup-issue/#post-16425021)
 * yeah you’re right, sorry, I made a page with the shortcode, but that was overruled…
   Thanks
 *  Plugin Author [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/)
 * (@elliotvs)
 * [3 years, 4 months ago](https://wordpress.org/support/topic/registration-setup-issue/#post-16425719)
 * No worries.
 * If you need any more help, feel free to get in touch!

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘registration setup issue’ is closed to new replies.

 * ![](https://ps.w.org/woo-coupon-usage/assets/icon-128x128.png?rev=3157888)
 * [Coupon Affiliates – Affiliate Plugin for WooCommerce](https://wordpress.org/plugins/woo-coupon-usage/)
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## Tags

 * [registration email](https://wordpress.org/support/topic-tag/registration-email/)

 * 3 replies
 * 2 participants
 * Last reply from: [Elliot Sowersby](https://wordpress.org/support/users/elliotvs/)
 * Last activity: [3 years, 4 months ago](https://wordpress.org/support/topic/registration-setup-issue/#post-16425719)
 * Status: resolved