Title: Regular Checkbox Sync Issues Last modified: November 27, 2018 --- # Regular Checkbox Sync Issues * Resolved [crm2018](https://wordpress.org/support/users/crm2018/) * (@crm2018) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/) * Please note this question is not about checkbox lists (which I know is not supported). This is about a single checkbox field and being able to correctly pass the value of 1 or 0 through to Salesforce. Each of the checkbox options on the form is a separate checkbox custom field in Salesforce. * On the form, the fields are checked off by default, but I want them unchecked by default. If i set value to 0 so that it shows up unchecked on the webpage, when I then check the field on the form it still syncs to SFDC with a value of 0. * Here is a link to my current setting. This is for the custom checkbox field called“ August”. [https://drive.google.com/file/d/1Ne13N_lfJRMJluXuUXtzvRJBqQfzEMZ7/view?usp=sharing](https://drive.google.com/file/d/1Ne13N_lfJRMJluXuUXtzvRJBqQfzEMZ7/view?usp=sharing) * Thanks! * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fregular-checkbox-sync-issues%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 7 replies - 1 through 7 (of 7 total) * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10919664) * **Checkboxes can only pass a value or nothing.** They cannot pass `0` s that’s… nothing. * If not checked, the browser doesn’t even pass that field in the POST data – no matter what the value is set to. * If you set a checkbox `value` to `0` or (aka a blank string… like you have) _it will be checked by default_ as 0 = unset to the browser thus 0 = 0 so it checks the box. A checkbox with no value is not a valid checkbox and will never be sent anywhere. * Set the value to `1` or a string (e.g. `August`) and it should not be checked by default… and send data to Salesforce when the user checks it. * Which you choose depends on what SF is expecting for that value/ what the data type is on the SF side. * Thread Starter [crm2018](https://wordpress.org/support/users/crm2018/) * (@crm2018) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10930808) * Hi Nick, I tried what you suggested and it still doesn’t work. * See screenshot here for what I did: [https://drive.google.com/file/d/11ikYwIbyrzKia5Pr_VVQXeR9eF_hBuR1/view?usp=sharing](https://drive.google.com/file/d/11ikYwIbyrzKia5Pr_VVQXeR9eF_hBuR1/view?usp=sharing) * Yes, when I add a value to the field setup, it does show the field as unchecked on the website. BUT, when I check the field on the form is still passes a BLANK value to SFDC upon submission. * Any idea why this is happening? * Thanks. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10931261) * What kind of field is `X2018__C`? * I can assure you that something is being sent to SF. If that’s not what’s it’s expecting, it may appear nothing was sent… but appearances can be deceiving. * Generating a web form in Salesforce can be useful to see what value SF expects to be sent for a field. The FAQ has more details about which fields require internal IDs vs the human readable label. * Thread Starter [crm2018](https://wordpress.org/support/users/crm2018/) * (@crm2018) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10943898) * Hi Nick, X2018__C is a checkbox. * As you suggested, I’ve tried the field label, the field name and the field API. Nothing works. * As a side note, I already pass a hidden checkbox field called “web lead 2” with no problem that has a value of 1, so I know the field setup is correct (see image): [https://drive.google.com/file/d/1sLLzHzFm8zWQy3ua4mbKnH1Lh761PlmY/view?usp=sharing](https://drive.google.com/file/d/1sLLzHzFm8zWQy3ua4mbKnH1Lh761PlmY/view?usp=sharing) * Do you have any idea why your plugin isn’t working for all the other fields? * Thanks. * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10946644) * `X2018__c` no `X2018__C` is the API name. Have you tried it with the case matching what Salesforce? * I just set up a new checkbox lead field called `X2018` which has the API name of `X2018__c`. * Added a new field to a new form with `X2018__c` as the name. Set the value to` 1`. * It starts unchecked and transfers to Salesforce as expected when checked and submitted. * [https://tppr.me/efAHX](https://tppr.me/efAHX) * Thread Starter [crm2018](https://wordpress.org/support/users/crm2018/) * (@crm2018) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10947007) * Nick, - This reply was modified 7 years, 6 months ago by [crm2018](https://wordpress.org/support/users/crm2018/). * Plugin Author [Nick Ciske](https://wordpress.org/support/users/nickciske/) * (@nickciske) * [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10947276) * Why is this so hard? Salesforce makes it harder than it needs to be, unfortunately. * As far as I can tell this is a configuration issue and not a plugin issue. * If you’d like assistance with _your site_, that falls under premium support: [https://luminfire.com/support/premium-plugin-support/](https://luminfire.com/support/premium-plugin-support/) Viewing 7 replies - 1 through 7 (of 7 total) The topic ‘Regular Checkbox Sync Issues’ is closed to new replies. * ![](https://ps.w.org/salesforce-wordpress-to-lead/assets/icon-256x256.png?rev =2316786) * [Brilliant Web-to-Lead for Salesforce](https://wordpress.org/plugins/salesforce-wordpress-to-lead/) * [Frequently Asked Questions](https://wordpress.org/plugins/salesforce-wordpress-to-lead/#faq) * [Support Threads](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/) * [Active Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/unresolved/) * [Reviews](https://wordpress.org/support/plugin/salesforce-wordpress-to-lead/reviews/) * 7 replies * 2 participants * Last reply from: [Nick Ciske](https://wordpress.org/support/users/nickciske/) * Last activity: [7 years, 6 months ago](https://wordpress.org/support/topic/regular-checkbox-sync-issues/#post-10947276) * Status: resolved