Title: rejecting valid users
Last modified: December 31, 2024

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# rejecting valid users

 *  [jimenez80](https://wordpress.org/support/users/jimenez80/)
 * (@jimenez80)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/rejecting-valid-users/)
 * Ive had a few customers email me saying the recaptcha is not working as intended
   and rejecting valid users. I have had to turn it off for customers to complete
   purchases.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frejecting-valid-users%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  [discountpleasure](https://wordpress.org/support/users/discountpleasure/)
 * (@discountpleasure)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/rejecting-valid-users/#post-18220440)
 * Do you use it on checkout page ?

Viewing 1 replies (of 1 total)

The topic ‘rejecting valid users’ is closed to new replies.

 * ![](https://ps.w.org/recaptcha-woo/assets/icon-128x128.png?rev=3342271)
 * [reCAPTCHA for WooCommerce](https://wordpress.org/plugins/recaptcha-woo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/recaptcha-woo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/recaptcha-woo/)
 * [Active Topics](https://wordpress.org/support/plugin/recaptcha-woo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/recaptcha-woo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/recaptcha-woo/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [discountpleasure](https://wordpress.org/support/users/discountpleasure/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/rejecting-valid-users/#post-18220440)
 * Status: not resolved