Title: Remote sync status: Processing failed
Last modified: May 19, 2025

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# Remote sync status: Processing failed

 *  Resolved [streetgarm](https://wordpress.org/support/users/streetgarm/)
 * (@streetgarm)
 * [1 year ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/)
 * For over the last month ive had a issue with my pinterest. the error is [Remote
   sync status: Processing failed Pinterest couldn’t download your feed.] Ive not
   been able to fix it. The plugin is showing the XML file is up to date. and the
   remote feed is set up and “product feed configured for ingestion on Pinteres”
   Yet the sync processing fails. Please can you provide a solution ive contacted
   pinterest and my hosting and no help other then delete the plugin and reconnect
   which ive tried.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [Jonayed (woo-hc)](https://wordpress.org/support/users/jonayedhosen/)
 * (@jonayedhosen)
 * [1 year ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18473062)
 * Hi [@streetgarm](https://wordpress.org/support/users/streetgarm/) ,
 * Thanks for reaching out—and I’m really sorry you’re running into trouble with
   the Pinterest plugin. That error message, _“Remote sync status: Processing failed–
   Pinterest couldn’t download your feed,”_ usually means that Pinterest had trouble
   accessing or processing your product feed.
 * When you get a moment, could you take a look at the feed to make sure it doesn’t
   include any of the following types of products?
    - Grouped products
    - Hidden, private, or draft products
    - Products that are in the trash
    - Out-of-stock items (if the **“Hide out of stock products from the catalog”**
      setting is turned on under **WooCommerce > Settings > Products > Inventory**)
    - Parent products of variable products (only the individual variations should
      be included)
    - Free or $0-priced products
    - Subscription products
 * Once you’ve reviewed that list, I’d recommend following the steps in this guide
   to help troubleshoot further: [https://woocommerce.com/document/pinterest-for-woocommerce/#section-22](https://woocommerce.com/document/pinterest-for-woocommerce/#section-22)
 * If things still aren’t working after that. Just head over to **WooCommerce > 
   Status > Logs**, then open the dropdown and look for the latest log labeled `
   pinterest-for-woocommerce`. Go ahead and copy the contents and share them here
   when you’re ready.
 * Looking forward to your reply!
 *  Thread Starter [streetgarm](https://wordpress.org/support/users/streetgarm/)
 * (@streetgarm)
 * [1 year ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18475161)
 * Hi there,
 * im confused by your request you cant edit what items are put in the feed, its
   worked fine for years but recently stopped, i dont think i should have to delete
   out of stock products from my woocomerce for pinterest to be able to download
   a feed. i dont think the issue could be caused by draft products or items in 
   trash. I would sent you the latest pinterest log but its 7000 lines? the feed
   is being genrated and ingested successfully just Remote sync status: Processing
   failed. So your telling to get it to work i need to delete draft products clear
   trash delete out of stock items and basically change the entire site around getting
   this working.
 *  [Jonayed (woo-hc)](https://wordpress.org/support/users/jonayedhosen/)
 * (@jonayedhosen)
 * [1 year ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18475817)
 * Hi [@streetgarm](https://wordpress.org/support/users/streetgarm/) ,
 * Thanks so much for the follow-up—and I really appreciate you taking the time 
   to share more context.
 * You’re absolutely right: you shouldn’t need to overhaul your entire site just
   to get Pinterest sync working again. I’m really sorry if my earlier message made
   it sound that way. I wasn’t suggesting you delete products—instead, the idea 
   was just to check whether any of those product types might be slipping into the
   feed by accident. If they are, that _could_ help explain the error you’re seeing.
 * That said, since your feed is being generated and ingested successfully, but 
   you’re still getting the **“Remote sync status: Processing failed”** message,
   it does sound like something might be going wrong during Pinterest’s processing
   step. You’re totally right—if there were a major issue with the feed itself, 
   we’d usually expect a different error earlier in the process.
 * If you’re open to sharing a log, that would be super helpful. Since it’s a large
   file, the easiest way to send it over is by pasting into a tool like [Pastebin](https://pastebin.com/)
   or [GitHub Gist](https://gist.github.com/), and then just drop the link here.
   That’ll help us review it in a readable format.
 * Additionally, It would also be super helpful if you could share your System Status
   Report. To grab that:
    1. Head to **WooCommerce > Status** in your dashboard.
    2. Click **Get system report** and then **Copy for support**.
 * Looking forward to hearing back from you!
 *  Plugin Support [Feten L. a11n](https://wordpress.org/support/users/fetenlakhal/)
 * (@fetenlakhal)
 * [11 months, 3 weeks ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18499632)
 * Hi there,
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.
 * If you have a few minutes, we’d love if you could leave us a review: [https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/#new-post](https://wordpress.org/support/plugin/pinterest-for-woocommerce/reviews/#new-post)
 *  [nizamjensani](https://wordpress.org/support/users/nizamjensani/)
 * (@nizamjensani)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18555490)
 * Dear support we also face the same issue, when i check the log, it says {“DELIMITER_ERROR”:
   1}
 * here is my xml 
   [https://jubincantik.com/wp-content/uploads/pinterest-for-woocommerce-Wz9Z6R.xml](https://jubincantik.com/wp-content/uploads/pinterest-for-woocommerce-Wz9Z6R.xml)
 *  Plugin Support [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * (@lovingbro)
 * [10 months, 2 weeks ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18555510)
 * Hi [@nizamjensani](https://wordpress.org/support/users/nizamjensani/),
 * Thanks for your message, and I understand you’re dealing with a similar issue,
   which can be frustrating, especially with the {“DELIMITER_ERROR”:1} showing up
   in your logs.
 * However, I noticed you’ve already opened your own topic for this issue. That’s
   the best place for us to help you, as it allows us to troubleshoot based on your
   specific site and setup. Posting on an existing thread (even if the issue seems
   similar) can make it harder to follow along and provide the proper support for
   everyone involved.
 * As per the forum guidelines, it’s best to avoid posting on existing threads with“
   me too” messages. You can find more on this here: [https://wordpress.org/support/forum-user-guide/faq/#:~:text=get%20individual%20help.-,I%20have%20the%20same%20problem,-!%20Can%20I%20just](https://wordpress.org/support/forum-user-guide/faq/#:~:text=get%20individual%20help.-,I%20have%20the%20same%20problem,-!%20Can%20I%20just)
 * Our support team will respond to your original topic and follow up there as soon
   as we’re able. Thanks for your patience!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Remote sync status: Processing failed’ is closed to new replies.

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 * 6 replies
 * 5 participants
 * Last reply from: [LovingBro (woo-hc)](https://wordpress.org/support/users/lovingbro/)
 * Last activity: [10 months, 2 weeks ago](https://wordpress.org/support/topic/remote-sync-status-processing-failed/#post-18555510)
 * Status: resolved