Title: Remove Create Ticket Button
Last modified: August 30, 2016

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# Remove Create Ticket Button

 *  Resolved [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/)
 * Thanks for making such an awesome plugin. I’d like to remove the create ticket
   button from the ticket list created by the shortcode [addosticket].
 * I only want users to be able to create tickets by email piping from a form that
   will use conditional logic, and don’t want them to see any form created by osTicket.
 * Is this possible? Also, is there a way to style everything to match my site design?
   Thanks!
 * [https://wordpress.org/plugins/key4ce-osticket-bridge/](https://wordpress.org/plugins/key4ce-osticket-bridge/)

Viewing 13 replies - 1 through 13 (of 13 total)

 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311941)
 * Hello,
 * This is not a feature of the plugin i am afraid.
    however you could remove it
   manually in the templates/nav_bar.php
 * the “created by osticket” is not added by our plugin it is most likely your (
   email) templates in osTicket it self.
 * the Alert emails that our plugin uses are set in the email templates section 
   of our plugin.
 * We are currently working on improving that section a little by adding the subject
   field and the admin create email template in the next version.
 * however they only affect emails send from our plugin not cron mails or anything
   else. if you disable the create email functionality the only mail still send 
   by our plugin is if you reply as admin or customer (or create a ticket as admin).
 * Regards,
    Marco
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311952)
 * Thanks! I managed to remove the “Create Ticket” button from the page you suggested.
   Thank you!
 * Not sure if I follow on the email though.
 * Trying to use the email piping feature of osTicket to create new tickets. I have
   form setup already that can send the info, just need to know how to send to osTicket
   to create a new ticket.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311956)
 * not sure if i understand your last question then.
    as the way you generally create
   the ticket is by using the create ticket function in our plugin and/or mail cron.
 * the aim there is to avoid sending people to osticket website pages it self.
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311959)
 * Yes, I would like to bypass ticket creation in plugin.
 * Only email creation of tickets.
 * There should be no interaction whatsoever with the osTicket website pages.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311961)
 * Well then everything should already be done?
 * If you configured osTicket with cron –> our plugin reads tickets from osTicket
   DB and matches it with your wordpress user/email address
 * so besides disabling the create button as you done now there’s nothing more to
   be done
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311964)
 * Not sure I follow on cron. I’ve seen a cron setting but wasn’t sure what to do
   with it. My email is setup for fetching with user info, but still fuzzy on how
   to make it work.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311968)
 * well, all that is osTicket it self and not related to the bridge plugin in wordpress.
 * the way how to set the cron job up with your server depends on the type of server,
   control panel etc.
 * the information that needs to be configured within osticket it self can be found
   here:
    [http://osticket.com/wiki/POP3/IMAP_Setting_Guide](http://osticket.com/wiki/POP3/IMAP_Setting_Guide)
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311969)
 * Looking at settings, and see Fetch on Auto Cron.
 * > **Fetch Emails using Auto-cron**
   >  Enables periodic email fetching using an 
   > internal task manager triggered by Agents’ activity.
   > Please note that emails will not be fetched if no one is logged in to Staff
   > Control Panel. External task scheduler is highly recommended for predictable
   > fetch intervals.
 * So I have to enable this in addition to enabling fetching on the email itself?
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311970)
 * Oh, I see. I’ll have a look at the link you’ve provided.
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311979)
 * Okay, I get it. Read through the link, and my host provides a cron scheduler.
   I have the time interval setup, but I’m still fuzzy on the path:
 * > nobody /path/to/php /path/to/api/cron.php
 * What am I putting here?
 * Also, do I still check the “Fetch on Auto Cron” selection in osTicket Admin?
 * Please forgive if these questions are a bit novice, but I rarely find myself 
   on the backend like this.
 *  Plugin Author [m.tiggelaar](https://wordpress.org/support/users/mtiggelaar/)
 * (@mtiggelaar)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311983)
 * unfortunatly i can not tell the path to your cron, that very much depends on 
   the server setup and configuration of where your site is located.
 * if you don’t know the server path there are some scripts that can tell you where
   your files is located or simply ask your host what to fill in there.
 * auto cron if you check the help button is only if your visiting the osticket 
   site and not lets say every 5 – 10 minutes.
 * if you want it to check 5 – 10 minutes regardless if people are visiting your
   osticket site the email fetching should be enabled and autocron disabled.
 * Though questions about osTicket it self can best be asked in the osTicket support
   forums, we don’t deal much with the osTicket side of settings besides for the
   few setups we manage our selfs for our own sites.
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6311990)
 * Thank you very much for your help. Feels like I’m almost there with this one.
   I appreciate your guidance to the fullest!
 *  Thread Starter [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * (@tvjpblogs)
 * [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6312017)
 * Awesome Sauce! Got it to work. Thanks again!!!

Viewing 13 replies - 1 through 13 (of 13 total)

The topic ‘Remove Create Ticket Button’ is closed to new replies.

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 * 13 replies
 * 2 participants
 * Last reply from: [tvjpblogs](https://wordpress.org/support/users/tvjpblogs/)
 * Last activity: [10 years, 10 months ago](https://wordpress.org/support/topic/remove-create-ticket-button/#post-6312017)
 * Status: resolved