Remove dependency on fonts.googleapis.com

  • Resolved jpwyatt

    (@jpwyatt)


    5 years, 5 months ago

    I have users behind a firewall that cannot access the Internet. When they load the FAQ page, they get an error. How can I remove the dependency on Google for Helpie FAQ? Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • pauplesupport

    (@pauplesupport)

    5 years, 5 months ago

    Hi There,

    Thanks much for your patience.

    We would remove the API call in our coming releases. I will make sure to let you know once this is pushed up.

    Kind Regards.

    pauplesupport

    (@pauplesupport)

    5 years, 5 months ago

    Hi There,

    Can you please explain what error exactly happens. Just any console error? Or does it affect any fonts? Can you please show me some screenshot to confirm it?

    Looking forward to hearing back from you.

    Kind Regards.

    Thread Starter jpwyatt

    (@jpwyatt)

    5 years, 5 months ago

    What we see is that the main web page on our site render extremely slowly (at least a minute) because they wait for the googleapis font request to time out. We have other systems that ran into a similar problem in the past with Java because it wanted to verify the code certificates but could not access Google pages to do so.

    We abandoned the plugin and are looking at other solutions. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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