Title: Remove loading screen feature
Last modified: April 11, 2019

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# Remove loading screen feature

 *  [Isabel Pinhel](https://wordpress.org/support/users/isabelpinhel/)
 * (@isabelpinhel)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/remove-loading-screen-feature/)
 * Hi there,
 * I would like to remove the loading screens throughout the plugin and especially
   when customer is on the woocommerce’s order page and requests a refund. It launches
   a popup with a spinning loader for customer to fill out refund details but this
   is too slow and does not match the behaviour of other popups in my website which
   have no loader screen.
    I have already found one class that handles the loader
   icon and used css code below to hide it: div.pp_woocommerce .pp_loaderIcon:before,
   div.pp_woocommerce .pp_loaderIcon { display: none !important; } but I am still
   left with a white shape where the loader icon used to be in and I can not find
   which class is controlling this. Please could you let me know how I can remove
   all loader icons from the plugin? Many thanks, Isabel

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [YITHEMES](https://wordpress.org/support/users/yithemes/)
 * (@yithemes)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/remove-loading-screen-feature/#post-11421252)
 * Hi Isabel,
 * I used your CSS style and it worked fine to me. There is no spinning loader icon
   when opening the popup window. I think the problem you are experiencing is due
   to your theme. Unfortunately, I can’t help you with that because I can’t know
   the exact element which is generating that white shape. I’m sorry for the inconveniences.
 *  Thread Starter [Isabel Pinhel](https://wordpress.org/support/users/isabelpinhel/)
 * (@isabelpinhel)
 * [7 years, 1 month ago](https://wordpress.org/support/topic/remove-loading-screen-feature/#post-11460043)
 * Hi there,
 * Thanks so much for looking into this.
 * Just to double-check we’re on the same page, I am referring to a white shape 
   that contains the loader icon while the form is being loaded (please see pic 
   [https://www.dropbox.com/s/qgnhh0sxegc91ta/white%20box%20with%20icon.jpg?dl=0](https://www.dropbox.com/s/qgnhh0sxegc91ta/white%20box%20with%20icon.jpg?dl=0)).
 * If I use the css code above, the icon is not displayed but the white container
   remains like so [https://www.dropbox.com/s/rhc777zb3187iz6/white%20box%20no%20icon.jpg?dl=0](https://www.dropbox.com/s/rhc777zb3187iz6/white%20box%20no%20icon.jpg?dl=0)
 * I am guessing it must be a parent of the div.pp_woocommerce .pp_loaderIcon class
   but I couldn’t find any of the classes with the browser inspect element tool –
   I found the loader icon at assets > css> prettyPhoto.css but could not find the
   parent class that will hopefully remove the white box.
 * It would be great if you could point me to the file that contains the css or 
   html for these.
 * Thanks so much.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Remove loading screen feature’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/yith-advanced-refund-system-for-woocommerce_6d4e75.
   svg)
 * [YITH Advanced Refund System for WooCommerce](https://wordpress.org/plugins/yith-advanced-refund-system-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/yith-advanced-refund-system-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/yith-advanced-refund-system-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/yith-advanced-refund-system-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/yith-advanced-refund-system-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/yith-advanced-refund-system-for-woocommerce/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [Isabel Pinhel](https://wordpress.org/support/users/isabelpinhel/)
 * Last activity: [7 years, 1 month ago](https://wordpress.org/support/topic/remove-loading-screen-feature/#post-11460043)
 * Status: not resolved