Renewal payments issue

Hi @swte

To help you investigate, please provide us with the following information:

Site’s System Status report: You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs 

Hi,

Depending on the site configuration, the solution might vary, I understand your point that this is a public forum, that is a valid feedback.

I’d suggest sending the System report using a service like https://pastebin.com/ and send us the link generated (please keep the link alive during some days while we check), please note, the system report does not have sensitive information, you can redact the site URL if you would like to keep it private.

Thanks.

Howdy @swte

Thank you for reaching back, with further information on this.

Just to note, a few things that stand out when investigating the site’s System Status Report (SSR):

• WooCommerce version is 7.1.1, while the most current one is 7.3
• WooCommerce database version is 6.8.0 (kindly update it via WooCommerce > Status > Tools > Update database)
• WooCommerce Subscriptions version is 3.1.6 (released on 2021-10-06), with the most current one being 4.7.0
• There is a Subscriptions Template Theme Overrides: xxxxxxxx/woocommerce/checkout/recurring-totals.php
• Integration for Szamlazz.hu & WooCommerce: by Viszt Péter – 5.7 is tasked with saving the Braintree credit card & Braintree PayPal arrays
• Both Braintree credit card & Braintree PayPal have debugging set to OFF

My suggestion would be to double-check all dependencies, for receiving and registering payment methods, update all software parts, and run a test subscription, to verify that everything is registered/stored where it is expected.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.