Title: Repeat Payment Failures
Last modified: January 22, 2026

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# Repeat Payment Failures

 *  Resolved [Keith](https://wordpress.org/support/users/keithrolly/)
 * (@keithrolly)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/)
 * HI! We have not had the site on long and we appear to frequently have failed 
   payment attempts and this is for customer who are completely legitimate. The 
   error we receive:
 * _`There was an error processing your order. Please check for any charges in your
   payment method and review your order history before placing the order again. 
   OrderProcessor.php:197 Order status changed from Pending payment to Failed.`_
 * We know in the last case transaction, the customer got his code from the bank,
   entered the details and it just did nothing and failed. After 3 or 4 attempts
   with him on the phone it finally just decided to work.
 * I have also noticed even using my own card that I know matches my address, that
   the AVS comes through as a ‘Y’ but yet the Address Match and Postal Match come
   through as ‘N’. Is this anything to do with it?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/#post-18795584)
 * Hi [@keithrolly](https://wordpress.org/support/users/keithrolly/) .
 * Thank you for reaching out to us, we are here to help.
 * AVS ‘Y’ with individual ‘N’ matches is a common scenario that doesn’t always 
   cause failures. However we require more information to properly investigate the
   issue.
 * Please follow these steps to share your system status report with us:
    1. Navigate to the `WooCommerce / Status` section in your site’s admin panel.
    2. Click on the `Get system report` button and then click `Copy for support`.
    3. Paste the report into our [PrivateBin](http://privatebin.syde.com/).
    4. After uploading, please share the link here so we can review the details thoroughly.
 * Alternatively, to speed up the whole process we suggest you to contact us directly
   for further assistance. You can open a ticket with our service desk. Here’s how
   you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   Please make sure to include the URL of this thread in your ticket for reference.
 * Best Regards,
   Jamie
 *  Thread Starter [Keith](https://wordpress.org/support/users/keithrolly/)
 * (@keithrolly)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/#post-18796156)
 * HI, I did the upload link here:
 * [https://privatebin.syde.com/?38a42fab80e7bbca#Gk2rByHrdp2FterGhyYJT2rssQMbzGDmZCgN7rTvX8sn](https://privatebin.syde.com/?38a42fab80e7bbca#Gk2rByHrdp2FterGhyYJT2rssQMbzGDmZCgN7rTvX8sn)
 *  Plugin Support [Syde Jamie](https://wordpress.org/support/users/jamieong/)
 * (@jamieong)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/#post-18798160)
 * Hi [@keithrolly](https://wordpress.org/support/users/keithrolly/),
 * Our team responded on another of your [request](https://wordpress.org/support/topic/could-not-validate-nonce-and-a-host-of-other-errors/#post-18791642),
   however it seems we require further information and troubleshooting.
 * We suggest contacting us directly for further assistance. You can open a ticket
   with our service desk. Here’s how you can request support: [Request Support](https://paypal.inpsyde.com/docs/request-support/).
   Please make sure to include the URL of this thread in your ticket for reference.
 * Best Regards,
   Jamie
 *  Thread Starter [Keith](https://wordpress.org/support/users/keithrolly/)
 * (@keithrolly)
 * [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/#post-18799128)
 * I will contact directly on the payment failure issues on this as requested no
   problem.

Viewing 4 replies - 1 through 4 (of 4 total)

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 * ![](https://ps.w.org/woocommerce-paypal-payments/assets/icon-256x256.png?rev=
   3234615)
 * [WooCommerce PayPal Payments](https://wordpress.org/plugins/woocommerce-paypal-payments/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-paypal-payments/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/woocommerce-paypal-payments/)
 * [Active Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-paypal-payments/unresolved/)
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## Tags

 * [failed payments](https://wordpress.org/support/topic-tag/failed-payments/)

 * 4 replies
 * 2 participants
 * Last reply from: [Keith](https://wordpress.org/support/users/keithrolly/)
 * Last activity: [4 months, 3 weeks ago](https://wordpress.org/support/topic/repeat-payment-failures/#post-18799128)
 * Status: resolved