Title: “replace media” doesnt work.
Last modified: September 11, 2024

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# “replace media” doesnt work.

 *  Resolved [benj0612](https://wordpress.org/support/users/benj0612/)
 * (@benj0612)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/)
 * Hi,
   Many times I try the “replace media” function, it doesnt work at all, or 
   always.
 * Tries to empthy cache (WP Rocket), unused Css, optimize media (Imagify), nothing
   happen IN FRONT OFFICE, but in BACK OFFICE the new image appear.. am surprised..
 * What could I do?
 * Regard.
 * Benjamin.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freplace-media-doesnt-work%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Plugin Author [Bowo](https://wordpress.org/support/users/qriouslad/)
 * (@qriouslad)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18007894)
 * [@benj0612](https://wordpress.org/support/users/benj0612/) It’s probably your
   browser cache, which is still storing the old image. Try force refreshing your
   browser tab. In Chrome, it’s Ctrl+Shift+R (Windows) or Command+Shift+R (MacOS).
 *  Thread Starter [benj0612](https://wordpress.org/support/users/benj0612/)
 * (@benj0612)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18007939)
 * Thanks but no, it doesnt work, even with empty cache, even on other computer,
   just doesnt work well. :/
 *  Plugin Author [Bowo](https://wordpress.org/support/users/qriouslad/)
 * (@qriouslad)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18007947)
 * [@benj0612](https://wordpress.org/support/users/benj0612/) hmm… on [https://www.dr-detailing.com/ironx-carpro/](https://www.dr-detailing.com/ironx-carpro/),
   which image is still (showing) the old image (you can copy the URL)? Can you 
   also send a link to the new image (e.g. google drive)? I’ll try to replicate 
   the issue.
 * Another thing, please go to Tools >> Site Health >> Info, and copy the WP environment
   info here, which may help diagnose the issue you are seeing.
 *  Thread Starter [benj0612](https://wordpress.org/support/users/benj0612/)
 * (@benj0612)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18007965)
 *     ```wp-block-code
       https://www.dr-detailing.com/ironx-carpro/ if you click on the feature image it shows another. This other should be the right image ;)Can you see it?
       ```
   
 *  Plugin Author [Bowo](https://wordpress.org/support/users/qriouslad/)
 * (@qriouslad)
 * [1 year, 9 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18007977)
 * I noticed that the image shown is an AVIF, and the linked image is a JPG. Which
   one is the old image, and which one is the new image?
 * Do you have some sort of proxy/CDN that is optimizing and replacing images on
   the fly? e.g. Cloudflare
 * ASE only replaces images of the same type, so, a JPG with another JPG.
    -  This reply was modified 1 year, 9 months ago by [Bowo](https://wordpress.org/support/users/qriouslad/).
 *  Thread Starter [benj0612](https://wordpress.org/support/users/benj0612/)
 * (@benj0612)
 * [1 year, 8 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18015356)
 * Hi,
 * In fact, when the file format is different it do not show on front office. 
   Too
   bad that it is not written as an alert, because in back office the good picture
   is shown.
 * What I did (to help others) : in medias, I cancelled the Imagify compression 
   to have a .jpeg format back. Then I replace media, then I activated again Imagify
   compression.
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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## Tags

 * [media](https://wordpress.org/support/topic-tag/media/)
 * [replace media](https://wordpress.org/support/topic-tag/replace-media/)

 * 6 replies
 * 2 participants
 * Last reply from: [benj0612](https://wordpress.org/support/users/benj0612/)
 * Last activity: [1 year, 8 months ago](https://wordpress.org/support/topic/replace-media-doesnt-work/#post-18015356)
 * Status: resolved