Title: Reply email includes HTML tag codes.
Last modified: April 4, 2017

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# Reply email includes HTML tag codes.

 *  Resolved [takeoy](https://wordpress.org/support/users/takeo-yamada/)
 * (@takeo-yamada)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/)
 * Hello,
 * I did following operation.
    1) Select a ticket submitted by a test account 2)
   Write a reply message (text) to the ticket and push SEND button. 3) Confirmed
   no problem on the reply message in the ticket dialog 4) The reply message was
   sent to the email address of the test account. 5) Open the email and found the
   message body includes all the HTML tags as follow. <p>test reply message</p> 
   <table style=”width:100%;border-collapse:collapse;border-top:1px solid #CCC;”
   > <tbody> <tr> <td</td> </tr> </tbody> </table> What is wrong ???? Regarding 
   the first auto reply mail, it has normal plain text mail.

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Andrew Lema](https://wordpress.org/support/users/lemacarl/)
 * (@lemacarl)
 * [9 years, 2 months ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/#post-8990759)
 * Hi.
 * We are currently looking into that bug and we should have a fix soon. Thank you
   for your patience.
 *  Thread Starter [takeoy](https://wordpress.org/support/users/takeo-yamada/)
 * (@takeo-yamada)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/#post-9123346)
 * Hello,
 * I confirmed that the issue is still in place even with the latest version of 
   v2.4.2. I really appreciate further investigation and the fix in advance.
 *  Thread Starter [takeoy](https://wordpress.org/support/users/takeo-yamada/)
 * (@takeo-yamada)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/#post-9130161)
 * Hello,
 * I have confirmed that the bug is fixed in V2.4.3
    I really appreciate the effort.
 * Regards,
    t.y.
 *  Plugin Author [Kanzu Code](https://wordpress.org/support/users/kanzucode/)
 * (@kanzucode)
 * [9 years, 1 month ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/#post-9131270)
 * Thanks a lot for your confirmation @takeoy. We are very glad this is finally 
   out of the way. Do you mind filling in our very quick, 2 minute survey here: 
   [KSD survey](https://docs.google.com/forms/d/e/1FAIpQLSc2Tfh7mniY5aFrpQMeEwqhpHyVm1yJdYly-EUqfpjo4F92Rg/viewform?c=0&w=1)
   
   It’d go a long way in helping us get better

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Reply email includes HTML tag codes.’ is closed to new replies.

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 * 4 replies
 * 3 participants
 * Last reply from: [Kanzu Code](https://wordpress.org/support/users/kanzucode/)
 * Last activity: [9 years, 1 month ago](https://wordpress.org/support/topic/reply-email-includes-html-tag-codes/#post-9131270)
 * Status: resolved