Title: Reply to problem
Last modified: January 14, 2019

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# Reply to problem

 *  Resolved [leonliang](https://wordpress.org/support/users/leonliang/)
 * (@leonliang)
 * [7 years, 5 months ago](https://wordpress.org/support/topic/reply-to-problem/)
 * Hello,
 * When I receive an email notification from wpforms entry, after clicking reply,
   I will reply to myself (admin email) and not the customer’s email.
 * My settings are that the reply to field is the email from the user who sent this
   entry. here is the link: [https://ibb.co/PTdw3fS](https://ibb.co/PTdw3fS)
 * This problem occurs last month and before that, it worked well.
 * Thank you
    Leon

Viewing 3 replies - 1 through 3 (of 3 total)

 *  Plugin Support [Ethan Choi](https://wordpress.org/support/users/ethanchoi/)
 * (@ethanchoi)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/reply-to-problem/#post-11097473)
 * Hi leonliang,
 * I apologize for the trouble with this!
 * Unfortunately, this seems to be a recent issue that a handful of users have experienced
   when using the same Gmail address in both their ‘Send To Email Address’ and the‘
   From Email’ field in the notification settings.
 * It might be that Gmail is becoming more aggressive in which settings it allows(
   it may block the Reply-To setting we provide from coming through).
 * Our team is aware of the issue and will be looking into it. I apologize for any
   inconvenience in the meantime.
 *  [Jess Quig](https://wordpress.org/support/users/jquigam/)
 * (@jquigam)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/reply-to-problem/#post-11154935)
 * Hi leonliang,
 * I wanted to check in with a quick update.
 * As Ethan suggested, this appears to be a new limitation within Google’s API. 
   Recently they’ve made a number of changes, including forcing the From Name is
   used — most likely an effort to avoid their API being used to mail spam.
 * Our team is still investigating if there’s any workaround we can provide, but
   currently the best solution is to use a different mailer (so avoiding Google’s
   API).
 * In case it helps, [here’s our article with links out specific SMTP tutorials](https://wpforms.com/docs/how-to-fix-wordpress-contact-form-not-sending-email-with-smtp/).
 * I apologize as this is probably not the solution you were hoping for, but I hope
   this helps you decide next steps!
 *  [PLR Videos](https://wordpress.org/support/users/plr-videos/)
 * (@plr-videos)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/reply-to-problem/#post-11175752)
 * I’m experiencing the same issues and since all my email addresses are either 
   gmail or part of GSuite, using a non-Google related email address is not possible
   at this time.
 * Looking forward to your workaround ASAP.
 * – Steve D.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Reply to problem’ is closed to new replies.

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 * 3 replies
 * 4 participants
 * Last reply from: [PLR Videos](https://wordpress.org/support/users/plr-videos/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/reply-to-problem/#post-11175752)
 * Status: resolved