Title: reported error image load
Last modified: April 25, 2020

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# reported error image load

 *  Resolved [oceanswardrobe1](https://wordpress.org/support/users/oceanswardrobe1/)
 * (@oceanswardrobe1)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/reported-error-image-load/)
 * Hi Js. Thank you for your prompt report backs and support for all users. I have
   had a slow image error report for a while but unsure if this has to do with wpsso
   or the server. The error may be causing spikes in CPU usage which my server is
   not happy with. The debug log indicates for example
 * [24-Apr-2020 09:39:04 UTC] PHP 15. ini_set() /var/www/vhosts/oceanswardrobe.xen.
   co.za/httpdocs/wp-content/plugins/wpsso/lib/com/util.php:3922
    [24-Apr-2020 09:
   39:04 UTC] WpssoUtil::get_image_url_info warning: Slow PHP function detected –
   getimagesize() took 15.003 secs for [https://oceanswardrobe.xen.co.za/organization-logo/](https://oceanswardrobe.xen.co.za/organization-logo/)(
   longer than recommended max of 1.500 secs). [24-Apr-2020 09:39:04 UTC] PHP Warning:
   ini_set(): open_basedir restriction in effect. File() is not within the allowed
   path(s): (/var/www/vhosts/oceanswardrobe.xen.co.za/:/tmp/) in /var/www/vhosts/
   oceanswardrobe.xen.co.za/httpdocs/wp-content/plugins/wpsso/lib/com/util.php on
   line 3922
 * Please advise
    regards Hugh
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Freported-error-image-load%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 1 replies (of 1 total)

 *  Plugin Author [JS Morisset](https://wordpress.org/support/users/jsmoriss/)
 * (@jsmoriss)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/reported-error-image-load/#post-12731058)
 * Indeed, [https://oceanswardrobe.xen.co.za/organization-logo/](https://oceanswardrobe.xen.co.za/organization-logo/)
   appears to be an invalid path. Assuming that this is supposed to be a logo image
   for your organization, you may want to double check the URLs used for your organization
   logo and banner in the SSO > Essential Settings page.
 * js.

Viewing 1 replies (of 1 total)

The topic ‘reported error image load’ is closed to new replies.

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 * 1 reply
 * 2 participants
 * Last reply from: [JS Morisset](https://wordpress.org/support/users/jsmoriss/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/reported-error-image-load/#post-12731058)
 * Status: resolved