Title: Reporting: Plugin bugged out
Last modified: December 17, 2024

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# Reporting: Plugin bugged out

 *  Resolved [SEO Shaman](https://wordpress.org/support/users/seo-shaman/)
 * (@seo-shaman)
 * [1 year, 5 months ago](https://wordpress.org/support/topic/reporting-plugin-bugged-out/)
 * (I am using the plugin version 1.9.1.)
   Hi, I have an issue with the switching
   plugin. Essentially I got stuck one customer’s profile (let’s call her Emma) 
   and I couldn’t log out of Emma’s account no matter what I did (diff browers, 
   cleared cache etc). Worse yet, when other customers went to log into their account,
   they were shown Emma’s account page with all of Emma’s personal details (name,
   address, email, etc).Thankfully I was able to login to the WP dashboard and deactivate
   the switching plugin and everything is ok now.

Viewing 1 replies (of 1 total)

 *  Plugin Author [John Blackbourn](https://wordpress.org/support/users/johnbillion/)
 * (@johnbillion)
 * WordPress Core Developer
 * [1 year, 5 months ago](https://wordpress.org/support/topic/reporting-plugin-bugged-out/#post-18204884)
 * Thanks for the report. This sounds like an error in the caching mechanism on 
   your site. There’s nothing fundamental in User Switching which could cause you
   to get “stuck” on another user, because the actual user authentication is handled
   by WordPress itself. It’s not possible for User Switching to affect other browsers,
   other customers, etc.
 * I’m not sure what to suggest, other than to try flushing the object cache and
   page cache on your site, and if the problem occurs again in the future you might
   want to try deactivating any caching plugins on your site.
 * Good luck!

Viewing 1 replies (of 1 total)

The topic ‘Reporting: Plugin bugged out’ is closed to new replies.

 * ![](https://ps.w.org/user-switching/assets/icon.svg?rev=3193956)
 * [User Switching](https://wordpress.org/plugins/user-switching/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/user-switching/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/user-switching/)
 * [Active Topics](https://wordpress.org/support/plugin/user-switching/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/user-switching/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/user-switching/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [John Blackbourn](https://wordpress.org/support/users/johnbillion/)
 * Last activity: [1 year, 5 months ago](https://wordpress.org/support/topic/reporting-plugin-bugged-out/#post-18204884)
 * Status: resolved