Title: Reporting several issues
Last modified: July 10, 2018

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# Reporting several issues

 *  Resolved [Tunox](https://wordpress.org/support/users/tunox/)
 * (@tunox)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/)
 * Hello,
 * I’m trying to export 686 entries. The plugin was installed in the following environment:
   
   WP version 4.9.7 GF version 2.3.2 PHP vers 7.0.30 MySQL 5.5.60 memory_limit 256M
   max_execution_time 120
 * 1. 504 error when I tried to export. Bad gateway was thrown. Not knowing if the
   plugin tries to download all records in one go or uses a batch to split/join 
   the chunks, I prefered to increase the max_execution_time from 30 to 120. The
   change works and the xls file is generated and downloaded.
    2. Opening the file
   I see that it is unusable. Hundred of lines (I suspect it spits out 2 lines per
   entry) contain:
 *     ```
       Warning:  Illegal string offset 'value' in pathto/httpdocs/wp-content/plugins/gf-entries-in-excel/src/Field/ListField.php on line 15
       Notice:  Uninitialized string offset: 0 in pathto/httpdocs/wp-content/plugins/gf-entries-in-excel/src/Field/ListField.php on line 15
       ```
   
 * There are also errors like the following for all gf fields lables containing 
   accented characters:
    `Notice: Undefined property: stdClass::$Année in /pathto/
   httpdocs/wp-content/plugins/gf-entries-in-excel/src/Field/ListField.php on line
   37`
 * 3. The entry values themselves are all encoded giberish.
 * To test things even further I used your plugin in another very basic form with
   10 standart GF form fields and around 90 entries. It worked perfectly.
    The difference
   between two forms is mainly that the ‘problematic’ form; – has +250 fields – 
   some heavy conditional logic – extended by GF and third party addons
 * I know this is a lot of information but I’m keen to test/debug the issue. I just
   need your guidance to do so. I don’t want to throw the towel yet 🙂
 * Cheers

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/)
 * (@doekenorg)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/#post-10480823)
 * Hi [@tunox](https://wordpress.org/support/users/tunox/),
 * Just to be sure; you’re using version 1.4.0 of the plugin?
 *  Thread Starter [Tunox](https://wordpress.org/support/users/tunox/)
 * (@tunox)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/#post-10482791)
 * Hey [@doekenorg](https://wordpress.org/support/users/doekenorg/)
 * Yes, I’m running v. 1.4.0
 *  Plugin Author [Doeke Norg](https://wordpress.org/support/users/doekenorg/)
 * (@doekenorg)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/#post-10482862)
 * Great!
 * I’ve been looking into the code to find something that can provide some insight.
   But all seems to work. So I think it has something to do with the form. Is it
   possible for you to export the form (not the data) and send that to: [wordpress@doeken.org](https://wordpress.org/support/topic/reporting-several-issues/wordpress@doeken.org?output_format=md)?
 * I’m guessing the problem also occurs with only a handful of rows with this form.
 * Let me know!
 *  Thread Starter [Tunox](https://wordpress.org/support/users/tunox/)
 * (@tunox)
 * [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/#post-10483325)
 * Thank you!
    I’ll email it right away so we can see if there’s any particular 
   addon or setup that might cause this. I’ve already duplicated the form and by
   process of elemination and I’m getting rid of the added functionalities by extra
   addons/plugins one by one. I’ll see where this will lead.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Reporting several issues’ is closed to new replies.

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 * 4 replies
 * 2 participants
 * Last reply from: [Tunox](https://wordpress.org/support/users/tunox/)
 * Last activity: [7 years, 11 months ago](https://wordpress.org/support/topic/reporting-several-issues/#post-10483325)
 * Status: resolved