Title: Request personal data
Last modified: June 5, 2019

---

# Request personal data

 *  Resolved [manuel1956](https://wordpress.org/support/users/manuel1956/)
 * (@manuel1956)
 * [7 years ago](https://wordpress.org/support/topic/request-personal-data-2/)
 * Hello,
 * I have the version 1.5.2
    I don’t understand what’s going on:
 * – I send the request for access to personal data
    – I get the mail and I click
   on “page ” (same computer, same browser)
 * The message (translated into French) tells me that it is not the same IP and 
   session ?
 * The form page is in “public acces” and I have disabled the cache on this page.
 * I do not understand what prevents me from accessing personal data
 * Thank you for your help
 * Manuel
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frequest-personal-data-2%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Donny Oexman](https://wordpress.org/support/users/donnyoexman/)
 * (@donnyoexman)
 * [7 years ago](https://wordpress.org/support/topic/request-personal-data-2/#post-11619118)
 * Hello [@manuel1956](https://wordpress.org/support/users/manuel1956/),
 * This is a security measure. You need to make sure you use the same browser (e.
   g. Chrome) and network when requesting **and** accessing your data.
 * Regards,
    Donny
 *  Thread Starter [manuel1956](https://wordpress.org/support/users/manuel1956/)
 * (@manuel1956)
 * [6 years, 12 months ago](https://wordpress.org/support/topic/request-personal-data-2/#post-11647600)
 * Hi,
    yes, yes I did things better and it works Thank you Regards manuel

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Request personal data’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-gdpr-compliance_6396ab.svg)
 * [Cookie Information | Free GDPR Consent Solution](https://wordpress.org/plugins/wp-gdpr-compliance/)
 * [Support Threads](https://wordpress.org/support/plugin/wp-gdpr-compliance/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-gdpr-compliance/reviews/)

## Tags

 * [personal data](https://wordpress.org/support/topic-tag/personal-data/)

 * 2 replies
 * 2 participants
 * Last reply from: [manuel1956](https://wordpress.org/support/users/manuel1956/)
 * Last activity: [6 years, 12 months ago](https://wordpress.org/support/topic/request-personal-data-2/#post-11647600)
 * Status: resolved