Title: Request personal data
Last modified: May 10, 2018

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# Request personal data

 *  Resolved [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/)
 * Hello, I created a page with the “[wpgdprc_access_request_form]” shortcode in
   it, I created a fake account to try the form to see if it works, I receive the
   email that send on the same page but it shows the form not the data of the user,
   is it because the user has no data on the site (no comments, etc…) or it is a
   bug?
    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [van-ons](https://wordpress.org/support/users/van-ons/)
 * (@van-ons)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10275856)
 * Hi [@oceanwp](https://wordpress.org/support/users/oceanwp/)
 * If you’re seeing the form you didn’t get there through the email I’m guessing.
   The link in the email is IP and session locked to be the same as the IP and browser
   session you requested from. The form should not show and instead shows you the
   data. If no data is available it’ll clearly show you that.
 * Can you please update the plugin if you haven’t already and try again?
 *  Thread Starter [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10278250)
 * Hello, I have the same problem, but maybe it is because the user doesn’t have
   any data? I mean, I created an account just to test, there is no comments, or
   order.
 *  [van-ons](https://wordpress.org/support/users/van-ons/)
 * (@van-ons)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10281400)
 * If there is no data we show a message saying there is no data to be displayed.
   The page itself shouldn’t be blank or something similar.
 * Can you please update to the latest version and retry?
 *  Thread Starter [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10282373)
 * Hello, I use the latest version, when I click the link in the email, I am redirected
   to the page with the form, there is no data or message just the form.
    I’m not
   on an incognito window.
 *  [Donny Oexman](https://wordpress.org/support/users/donnyoexman/)
 * (@donnyoexman)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10289514)
 * Make sure you click on the correct link. You should click on the ‘**page**‘ link
   in the mail, not the link at the bottom of the mail.
    -  This reply was modified 8 years ago by [Donny Oexman](https://wordpress.org/support/users/donnyoexman/).
 *  Thread Starter [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * (@oceanwp)
 * [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10292984)
 * Ooooh, I’m very sorry, I didn’t pay attention I was always clicking the last 
   link 🙂
    I was working from the beginning, now I see the data. Sorry again for
   my misunderstanding.
 * Just one thing I notice, I don’t use WooCommerce on my site, but there is “WooCommerce
   Orders”, maybe you should add this only if WooCommerce is activated on the site?
 * Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Request personal data’ is closed to new replies.

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 * 6 replies
 * 3 participants
 * Last reply from: [oceanwp](https://wordpress.org/support/users/oceanwp/)
 * Last activity: [8 years ago](https://wordpress.org/support/topic/request-personal-data/#post-10292984)
 * Status: resolved