Title: Request plugin removal
Last modified: February 6, 2025

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# Request plugin removal

 *  Plugin Author [wpsonetel](https://wordpress.org/support/users/wpsonetel/)
 * (@wpsonetel)
 * [1 year, 3 months ago](https://wordpress.org/support/topic/request-plugin-removal/)
 * Hi,
 * We are stopping support of customer service and team chat functions in Sonetel.
   A communication to customers using these services has already been sent on 5th
   Feb 2025.
 * We would like to request that this plugin, [https://wordpress.org/plugins/sonetel-website-chat/](https://wordpress.org/plugins/sonetel-website-chat/)
   is removed from the WordPress plugin store with immediate effect. Users using
   this plugin on our platform can continue using in accordance with the plan below.
 * Here is the content of the communication sent to customers
 * > Dear <Name>, 
   > We’re writing to inform you of upcoming changes to Sonetels team communication
   > and customercommunication (chat) services, including the website widget and
   > Facebook connection to the shared team inbox.
   > **Whats Changing?**
   >  - On February 6th 2025, we will remove access to the Admin settings for these
   >    features in the Sonetel web app. However, you will still be able to reach
   >    them directly via their individual URLs until the final shutdown date.
   >  - On August 7th 2025, these services will be fully discontinued and no longer
   >    accessible.
   > We understand that this may impact your current workflow, and we apologize 
   > for any inconvenience. If you have any questions or need assistance planning
   > your transition to another solution, our support team is ready to help.
   > Direct links to the settings
   >  - [Chat widget](https://app.sonetel.com/account-settings/website-chat/conversations)
   >    settings
   >  - [Facebook connection](https://app.sonetel.com/account-settings/facebook/pages)
   >    settings
   > Thank you for your understanding and for being a valued Sonetel customer.
   > Sincerely, 
   > **Sonetel Team**
    -  This topic was modified 1 year, 3 months ago by [wpsonetel](https://wordpress.org/support/users/wpsonetel/).

The topic ‘Request plugin removal’ is closed to new replies.

 * ![](https://ps.w.org/sonetel-website-chat/assets/icon-256x256.png?rev=2195425)
 * [Free customer chat solution](https://wordpress.org/plugins/sonetel-website-chat/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sonetel-website-chat/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sonetel-website-chat/)
 * [Active Topics](https://wordpress.org/support/plugin/sonetel-website-chat/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sonetel-website-chat/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/)

 * 0 replies
 * 1 participant
 * Last reply from: [wpsonetel](https://wordpress.org/support/users/wpsonetel/)
 * Last activity: [1 year, 3 months ago](https://wordpress.org/support/topic/request-plugin-removal/)
 * Status: not resolved