Title: request user data page Last modified: May 8, 2018 --- # request user data page * Resolved [ceesvanderwel](https://wordpress.org/support/users/ceesvanderwel/) * (@ceesvanderwel) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/) * Hello helpdesk, * I’ve enabled the option to request user data page and selected a page. But the newly created page does not contain the shortcode which allows visitors to request their data. * Am I missing something? * kind regards Cees * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Frequest-user-data-page%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/request-user-data-page/page/2/?output_format=md) [→](https://wordpress.org/support/topic/request-user-data-page/page/2/?output_format=md) * [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * (@hypnosis-praxis) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10256973) * Same here 🙁 Page has no content or if I copy the text… * [pgotor](https://wordpress.org/support/users/pgotor/) * (@pgotor) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10256985) * Hello, * Mee too. I see just the page title and the shortcode text “[REQ_CRED_FORM]” * Greetings, * Pablo * [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * (@hypnosis-praxis) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257006) * I don’t see even [REQ_CRED_FORM] – no private page has been created 🙁 – And if I create or update a page and add [REQ_CRED_FORM] – nothing happens 🙁 * [Donny Oexman](https://wordpress.org/support/users/donnyoexman/) * (@donnyoexman) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257034) * @ceesvanderwiel; By enabling this feature a private page is created right after with the necessary shortcode. The page should be called “**Data Access Request**“. Let me know if this isn’t the case. Might be a bug. * [@pgotor](https://wordpress.org/support/users/pgotor/); Come on. Please stop confusing us with another plugin. That shortcode is created by _another_ plugin. We are **NOT** the WP GDPR plugin. We are the “WP GDPR **Compliance**” plugin. * If you’re having troubles, you can manually create a page and add the shortcode`[ wpgdprc_access_request_form]`. (Give it enough space) Make sure to select the page at the ‘Settings’ tab after. Otherwise it won’t work at all. * [pgotor](https://wordpress.org/support/users/pgotor/) * (@pgotor) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257182) * I’m so sorry (@donnyoexman) and [@hypnosis-praxis](https://wordpress.org/support/users/hypnosis-praxis/). Donny you’re right, this page and shortcode was created by the other plugin ( today disabled but it wasn’t deleted) and i’ve selected it at the Settings tab. * All my excuses, * Sincerly * Pablo * [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * (@hypnosis-praxis) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257211) * Hi thanks.. I’ve added [wpgdprc_access_request_form], but when I submit the request there is an error: “Something went wrong while saving the request.” * [https://hypnosis-praxis.de/cookie-declaration/](https://hypnosis-praxis.de/cookie-declaration/) * I’ve selected the page as the “Request User Data” – Page and saved the settings. * Can you please help 🙁 * Thread Starter [ceesvanderwel](https://wordpress.org/support/users/ceesvanderwel/) * (@ceesvanderwel) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257245) * Hey Donny, that’s a quick reply! * enabling this feature does not auto-create a page. I have to manually create one and select it in the “Settings”. This way it works. * So it seems to be a bug or a conflict with an other plugin. I’m using WP4.9.5– nl_NL with theme Flash 1.1 * By the way; is a Dutch translation available? * kind regards, Cees * [anant01](https://wordpress.org/support/users/anant01/) * (@anant01) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257273) * the new feature is confusing anyway, what is the name of the generated private page? : not very clear… Cannot find a new page… * [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * (@hypnosis-praxis) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257279) * i’ve tried the feature on another wp page as well. No private page, no functionality [https://hypnosis-babys.de/daten-loeschen/](https://hypnosis-babys.de/daten-loeschen/) * Please help - This reply was modified 8 years, 1 month ago by [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/). * [Adri Oosterwijk](https://wordpress.org/support/users/adri-oosterwijk/) * (@adri-oosterwijk) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257285) * Hi support, * When I add the shortcode manually I got a page. There is only a box to enter my email address and a send button. None of my data is displayed. Hitting the send button shows me the text (somthing like): “You have already put in a request you can try it again in about 24 hours”. * When I try to get the exact text and submit a request once more it is stating: “ Something went wrong while saving the request.” * No request is saved. * Please advice * Best wishes, * Adri * [Donny Oexman](https://wordpress.org/support/users/donnyoexman/) * (@donnyoexman) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257309) * [@hypnosis-praxis](https://wordpress.org/support/users/hypnosis-praxis/); I can see it works already. Good. * [@adri-oosterwijk](https://wordpress.org/support/users/adri-oosterwijk/); The visitor needs to fill in their email address. That is the “access request” (right to access “my” data). A link will be sent to that email address. When clicking on that link they’re redirected to the page containing data linked to the email address they filled in. On that page they’re able to submit a “delete request”( right to be forgotten). Please create a new support ticket if you need additional assistance. * **To any new questions; Please create your own support ticket so I’m able to help this person first.** * [Donny Oexman](https://wordpress.org/support/users/donnyoexman/) * (@donnyoexman) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257314) * [@anant01](https://wordpress.org/support/users/anant01/); Have you read any of my replies in this topic? Please create your own ticket if you need any further assistance. Thanks. * [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * (@hypnosis-praxis) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257316) * @donnyoexam hi, no, it doesn’t – there is only a field to type in and submit the E-Mail address. After submitting “Something went wrong while saving the request.” occurs. * Thread Starter [ceesvanderwel](https://wordpress.org/support/users/ceesvanderwel/) * (@ceesvanderwel) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257358) * Hi Donny, * Quit a lot of questions from users… * It works fine so far, but when I manage and annomise a request there should be a confirmation mail send to the requester. Right? * That seems to be not the case. * Cees * [anant01](https://wordpress.org/support/users/anant01/) * (@anant01) * [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/#post-10257647) * Something went wrong while saving the request. So right now nothing workd right… Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/request-user-data-page/page/2/?output_format=md) [→](https://wordpress.org/support/topic/request-user-data-page/page/2/?output_format=md) The topic ‘request user data page’ is closed to new replies. * ![](https://s.w.org/plugins/geopattern-icon/wp-gdpr-compliance_6396ab.svg) * [Cookie Information | Free GDPR Consent Solution](https://wordpress.org/plugins/wp-gdpr-compliance/) * [Support Threads](https://wordpress.org/support/plugin/wp-gdpr-compliance/) * [Active Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-gdpr-compliance/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-gdpr-compliance/reviews/) * 24 replies * 7 participants * Last reply from: [Hypnosis Praxis](https://wordpress.org/support/users/hypnosis-praxis/) * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/request-user-data-page/page/2/#post-10261291) * Status: resolved