Title: Requested role does not exist Last modified: August 29, 2020 --- # Requested role does not exist * [lilap](https://wordpress.org/support/users/lilap/) * (@lilap) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/) * Hello, I seem to have an issue when I am trying to create a new role. When I add a new role it comes up with “Requested role does not exist”. I can save and edit other roles, just not new roles. Unsure why. * Thanks Viewing 14 replies - 1 through 14 (of 14 total) * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331285) * Hi, * Do you select some role at “Make copy of:” field, when you get such error message? If ‘Yes’, does that role ID have not alpha-numeric characters inside? * Thread Starter [lilap](https://wordpress.org/support/users/lilap/) * (@lilap) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331289) * Hello, Yes I duplicated and create a new role such as test_role. Which came up with an error, but I tried to create a new role from scratch without duplication, and it still had an error. I suspect it is the underscore? * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331306) * Generally, underscore is allowed character. * If you force browser page refresh, will new added role(s) appear? I suppose that some conflict with another software may take place. Try to deactivate all plugins and make another test. Will it change something? * Thread Starter [lilap](https://wordpress.org/support/users/lilap/) * (@lilap) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331309) * Hello, I did force browser refresh, thought it might be redis, and nginx cache so cleared those as well. Cleared Cloudflare but still not working. I have had to create new roles via functions.php and can manage them on your plugin, just cannot create new ones for some weird reason. * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331328) * Message “Requested role does not exist” comes from the AJAX request, when URE tries to retrieve capabilities of a new created role. That is it gets response about successfully added new role and tries to show it retrieving its content. But new role is not presented in the memory loaded roles data. Something special for your environment takes place. Yes, it’s something weird and difficult to reproduce beyond of your site. * Thread Starter [lilap](https://wordpress.org/support/users/lilap/) * (@lilap) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331339) * Hello, great thanks for letting me know it is AJAX, that refines it down to an idea that I will be testing out. I can see Ajax working fine, just not able to create>save the data via Ajax, so something is being blocked. Is there a way to turn off Ajax temporarily? I will do some testing as I believe it is server based, not plugin based. I have also tested by deactivating other plugins so definitely server block is preventing Roles WP to not save. - This reply was modified 5 years, 9 months ago by [lilap](https://wordpress.org/support/users/lilap/). * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 9 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13331371) * Current version does not allow to switch off AJAX. * Try version 4.52.2 from [https://wordpress.org/plugins/user-role-editor/advanced/](https://wordpress.org/plugins/user-role-editor/advanced/) It worked with POST and full page refresh for ‘Add role’ and other actions, linked to buttons. * [rayeason](https://wordpress.org/support/users/rayeason/) * (@rayeason) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13883653) * I am having the same issue. * Just downloaded your update but its still doing the same thing. * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13884390) * [@rayeason](https://wordpress.org/support/users/rayeason/), Does older version 4.52.2 can add role at your site? * [rayeason](https://wordpress.org/support/users/rayeason/) * (@rayeason) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13884438) * Where is the link for the older version? * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13885514) * Go to [Advanced tab](https://wordpress.org/plugins/user-role-editor/advanced/), scroll page down to “Previous versions” section and select 4.52.2 from the dropdown list. * [rayeason](https://wordpress.org/support/users/rayeason/) * (@rayeason) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13886855) * No difference. * The same message, “The requested role to edit does not exist.” * I have multiple wordpress sites that do not have this role. I have never seen it. * Plugin Author [Vladimir Garagulya](https://wordpress.org/support/users/shinephp/) * (@shinephp) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13887230) * I would try to investigate this. Contact me at support [at-sign] role-editor. com * [rayeason](https://wordpress.org/support/users/rayeason/) * (@rayeason) * [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13887387) * My hosting company took a look. * Apparently, the subscriber account is hidden and cant be created but it already exists. * Why it’s hidden on all my of websites, I have no idea. * I should be able to create another role as long as it’s not called “Subscriber”. * Which is odd. I have never seen this role before. * But thanks. Viewing 14 replies - 1 through 14 (of 14 total) The topic ‘Requested role does not exist’ is closed to new replies. * ![](https://ps.w.org/user-role-editor/assets/icon-256x256.jpg?rev=1020390) * [User Role Editor](https://wordpress.org/plugins/user-role-editor/) * [Frequently Asked Questions](https://wordpress.org/plugins/user-role-editor/#faq) * [Support Threads](https://wordpress.org/support/plugin/user-role-editor/) * [Active Topics](https://wordpress.org/support/plugin/user-role-editor/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/user-role-editor/unresolved/) * [Reviews](https://wordpress.org/support/plugin/user-role-editor/reviews/) * 14 replies * 3 participants * Last reply from: [rayeason](https://wordpress.org/support/users/rayeason/) * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/requested-role-does-not-exist/#post-13887387) * Status: not resolved