Title: require upload file
Last modified: April 4, 2023

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# require upload file

 *  Resolved [Lidia](https://wordpress.org/support/users/lydiamunoz/)
 * (@lydiamunoz)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/require-upload-file/)
 * Hello!
   I have two questions!
    1. How can I make the file upload when opening a ticket a required field?
    2. If I open a ticket as an administrator, through the WordPress panel, I can’t
       attach file, how can I do it?
       Thank you!

Viewing 8 replies - 1 through 8 (of 8 total)

 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/require-upload-file/#post-16637144)
 * Hi,
 * Thank you for reaching out.
 * 1 – I am sorry, currently we do not have a feature to make the upload files a
   required field.
 * Regarding your second question, if you open a ticket as an administrator through
   the WordPress panel, you should be able to attach files. If you’re not able to
   do so, it’s possible that there’s a permission issue with your user account. 
   You can check your user role and capabilities by going to TICKETS->SETTINGS->
   ROLES & CAPABILITIES.
 * I hope this helps! Let me know if you have any other questions or if there’s 
   anything else I can help you with.
 * Regards
 *  Thread Starter [Lidia](https://wordpress.org/support/users/lydiamunoz/)
 * (@lydiamunoz)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/require-upload-file/#post-16639499)
 * Hello,
   Regarding point 2, I don’t know what I should change in the settings. 
   I don’t think I have explained myself well. When you go to create a new ticket
   from the wordpress panel, I can’t attach a file, no option appears. However, 
   if I create it, and it is saved, in a reply, the upload file field does appear,
   but it only appears in the replies. Could you check if this is the case? I would
   like the file upload field to appear when creating the ticket. Thank you.
 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/require-upload-file/#post-16648219)
 * Hi [@lydiamunoz](https://wordpress.org/support/users/lydiamunoz/)
 * What is the Awesome Support version you are using? I tested this again in different
   environments andcouldn’t reproduce the issue. I was able to attach files when
   opening a ticket for a user/client.
 * Regards
 *  Thread Starter [Lidia](https://wordpress.org/support/users/lydiamunoz/)
 * (@lydiamunoz)
 * [3 years, 2 months ago](https://wordpress.org/support/topic/require-upload-file/#post-16648491)
 * I am using Versión 6.1.2.
 * But are you attaching a file when you open the ticket? Or do you open it first
   and then attach the file in a reply? Because I can attach in replies, where I
   can’t attach is when I open the ticket. could you send me a screenshot please?
 * Thanks.
 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/require-upload-file/#post-16663181)
 * Hi [@lydiamunoz](https://wordpress.org/support/users/lydiamunoz/)
 * Yes, I am able to attach documents when creating a ticket on behalf of users
   
   [https://snipboard.io/wRDlKe.jpg](https://snipboard.io/wRDlKe.jpg)Regards
 *  Thread Starter [Lidia](https://wordpress.org/support/users/lydiamunoz/)
 * (@lydiamunoz)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/require-upload-file/#post-16665721)
 * But that’s not the attachment I’m talking about, I’m talking about an attachment
   that goes on the ticket, just like when you open a ticket from the web, you can
   put an attachment on it. But in the case of opening a ticket from the panel, 
   you can’t put an attachment just like on the front end. That screenshot you send
   me is an attachment inside the text…
 *  [sademhaj](https://wordpress.org/support/users/jahmedas/)
 * (@jahmedas)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/require-upload-file/#post-16668145)
 * Hi [@lydiamunoz](https://wordpress.org/support/users/lydiamunoz/)
 * Thanks for the clarification, unfortunately currently we do not have the feature.
 * When you open a ticket on behalf of the user/client from the backend, you use
   this panel to add a title and description, and from the Add Media option, you
   can add the attachment.
 * I hope this helps! Let me know if you have any other questions or concerns.
 * Regards
 *  Plugin Author [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * (@yeisonbp)
 * [3 years, 1 month ago](https://wordpress.org/support/topic/require-upload-file/#post-16708462)
 * Hi,
 * Marking this topic as clarified. Any questions, we are here to assist.
 * Best regards.

Viewing 8 replies - 1 through 8 (of 8 total)

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## Tags

 * [file](https://wordpress.org/support/topic-tag/file/)
 * [upload](https://wordpress.org/support/topic-tag/upload/)

 * 8 replies
 * 3 participants
 * Last reply from: [Yeison Baron](https://wordpress.org/support/users/yeisonbp/)
 * Last activity: [3 years, 1 month ago](https://wordpress.org/support/topic/require-upload-file/#post-16708462)
 * Status: resolved