Required certificate

  • Resolved sajahsdesignstudio

    (@sajahsdesignstudio)


    1 year, 1 month ago

    I am setting this up on a client website, and I am seeing a notification that says:

    The required certificate↗ for this website is not accessible publicly. Stripe payment methods that require domain verification may not work. Please ensure the certificate is publicly accessible or go to Settings > Permalink Settings and save the permalinks again. If this warning persists, contact support

    –

    The problem, you are not saying which permalink the system prefers and I currently use ‘Post Name’. I also have Stripe setting up a Custom Domain for Stripe but they said they will email me once its completed. So, could that be the problem?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • kmarusek

    (@kmarusek)

    1 year, 1 month ago

    Hey there,

    Thanks for reaching out — happy to help clarify what’s going on here.

    That message about the required certificate is often resolved by heading to WP-Admin > Settings > Permalinks and clicking the Save Changes button at the bottom of the page. There’s no specific permalink structure that needs to be updated, and you don’t need to change your current setting. Clicking “Save Changes” refreshes the site’s URL handling behind the scenes, which often clears the warning.

    As for the custom Stripe domain, that’s typically used when Stripe hosts the checkout on their own domain. Since StellarPay processes payments directly on your site’s /checkout page, the custom Stripe domain setup shouldn’t be necessary in this case and likely isn’t related to the message you’re seeing.

    Let me know if the notice still sticks around after saving permalinks — happy to dig deeper from there.

    Best,
    Kevin
    StellarPay Support

    Devin Walker

    (@dlocc)

    1 year, 1 month ago

    Hey @sajahsdesignstudio

    I am going to mark this as resolved due to inactivity. If you have any additional questions, please let us know and we’ll jump back in! Thanks

    Devin Walker

    (@dlocc)

    1 year, 1 month ago

    Hi @sajahsdesignstudio

    I visited your site and it appears you have the SSL certificate set up properly. If you’re still having an issue let us know, but for now I’m going to mark this as resolved.

    Thread Starter sajahsdesignstudio

    (@sajahsdesignstudio)

    1 year, 1 month ago

    Hey! Sorry, I’m just seeing these messages. The message is still there, even after saving the permalink section in settings. I can send a screenshot.

Viewing 4 replies - 1 through 4 (of 4 total)

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