Plugin Author
CLUEVO
(@cluevo)
Hello sevenseconds777,
thanks for getting in touch!
Have you checked the user/groups permissions? In the menu to the right under cluevo there should be a link to the permssions page. From there you can set the user and group permissions and assign users to groups. Your registered users should automatically be in the “users” groups, if you set the permissions accordingly they should be able to see your content.
Greetings from Austria,
the CLUEVO team
I can’t create a group.
No matter how many times I do it, it will be group zero.
Plugin Author
CLUEVO
(@cluevo)
hmm, that doesn’t seem right… Is there any chance I we can take a look directly?
Do you have the default groups (guest, user, premium)? What happens if you assign permissions to say the guest group? Can you access your courses then?
Another question: Do you access the courses through the shortcode or directly through the lms index page?
Greetings from Austria,
the CLUEVO team
I am having the exact problems as sevenseconds777.
Can’t create groups no matter how many times i click on add group and fill out the add groups form.
Also when i set the permissions and try to access it as a user with unlocked permission i get the same error message:
“The course index is empty or you do not have the required permissions to access this page”
On the backend user management all i see are permissions user group. Any use I approve shows. But no group shows. I dont see any guest, premium etc.
Plugin Author
CLUEVO
(@cluevo)
Closing this because of inactivity, feel free to open another issue.
Moderator
Jan Dembowski
(@jdembowski)
Forum Moderator and Brute Squad
@cluevo I have archived your reply.
While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.
If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.
Thankfully are other ways to get information you need:
You get the idea.
We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.
When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.
